Commercial Loan Servicing Specialist

OceanFirst Financial Corp.; Red Bank, Toms River (NJ, NJ); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

On-site fitness facility

Hybrid work schedule

Employee perks & discounts

Tuition assistance

Incentive compensation program

Professional development opportunities

Job summary

OceanFirst Bank is seeking a Commercial Loan Servicing Specialist to support the Operations team in quality control and customer service. You will process servicing requests, maintain loan records and assist with audit and regulatory responses, enabling timely resolutions and accuracy.

The role requires knowledge of commercial loan systems, strong communication, and the ability to manage multiple tasks with precision in a hybrid work environment after onboarding.

Qualifications

• Working knowledge of Commercial loans operating systems.
• Strong verbal, written, communication and interpersonal skills.
• Detail-oriented and organizational skills.
• Ability to manage various assignments simultaneously and meet deadlines.
• Proficiency in MS Office and loan operation programs.

Responsibilities

• Process high-level loan servicing transactions and account record maintenance.
• Handle loan payoff funds and rate index updates on core systems.
• Research and respond to subpoenas and regulatory requests with accuracy.
• Coordinate with internal and external teams to resolve complex loan items.
• Monitor daily reports and clear exception items.
• Support regulatory compliance data compilation for audits.

Skills

Commercial loans knowledge

Strong communication

Detail-oriented

Organizational skills

Research & problem-solving

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Commercial loan systems

Bank systems

Job description

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more!

About Your Role

The Commercial Loan Servicing Specialist will provide support to the Commercial Loan Operations Support Supervisor in quality control. Acts as an internal/external customer service ambassador. Leads responsibility in processing loan servicing requests and account record maintenance. Shares responsibility in monitoring Loan Servicing reports.

What You Will Do

• Accurately and efficiently process high-level financial and non-financial transactions to loan accounts, including but not limited to-fulfillment of borrower advance requests, fund transfers, risk rating changes, lender updates, and other requested data entry.
• Process payment corrections, payment posting, non-accrual, charge-off processing, lockbox payment exception items, non-posted loan transactions, and fee assessment on all loan types.
• Performs all functions related to adjustments including but not limited to daily report monitoring, validating payment calculations, rate changes and effective dates.
• Process loan payoff funds received as needed.
• Process daily rate index updates on core processing system.
• Executes research and assists with responses to the Legal and Audit Department requests for subpoena documentation.
• Responsible for completing research as needed of loan images or files for internal and external requests- work directly with customers and other departments or branches to research items of various complexities while bringing situations to a successful and timely resolution.
• Review various daily LAS reports and clear exception items daily.
• Assists in the monitoring and the reconciling of the daily proof and general ledger accounts of the department.
• Assists the Commercial Loan Operations Support Supervisor in the compilation of data for regulatory compliance and monthly and quarterly auditing as needed.
• Assists in coaching the team to meet and exceed service levels, ensures operational excellence, and creates an exceptional customer experience.
• Assists in ensuring department procedures are current and updated as needed to ensure accuracy.
• Scans completed checklists and various work to archival system.
• Responsible for providing support to various departments and retail branch locations such as the Customer Care Center, Commercial Loan Post Closing/Booking Teams, Small Business Lending, Commercial Lending Teams, Special Asset Department, Deposit Operations, Auditors, etc.
• Understands the compliance requirements for Loan Operations to ensure files are maintained in accordance with regulations.
• Assists with conversions, mergers, and other special projects.

Requirements

What We Expect of You

• Working knowledge of Commercial loans operating systems.
• Strong verbal, written, communication and interpersonal skills.
• Detail-oriented and organizational skills.
• Ability to manage various assignments simultaneously and meet required deadlines.
• Ability to perform research and resolve problems.
• Computer proficiency in Bank systems, MS Office Suite, and loan operation programs.
• Strong analytical ability with superior aptitude for figures.

Your Qualifications

• High School Diploma or equivalent required.
• 1-3 years loan servicing or loan operations experience strongly preferred.

Internal and External Contacts

• Internal customer service including but not limited to Commercial Loan Post Closing, Small Business Lending, Commercial Lending Team, Special Asset Department, Deposit Operations, Auditors, etc.
• External customer service including Fiserv, External Council, title companies, auditors, etc. as needed.

Working Conditions/Physical Requirements

Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.

Equal opportunity employer, protected veterans/disabled.