Commercial Loan Servicing Manager – Closings & Compliance

MAX Credit Union; Montgomery (AL); On-site; Full time

Job description

• Prepares, reviews, and ensures the accuracy and completeness of all commercial loan closing documentation.
• Coordinates and processes loan packages for all newly approved and renewed loans, ensuring timely imaging and filing.
• Works closely with legal counsel to facilitate closings, including ordering and reviewing title work, flood certifications, and environmental reports.
• Ensures the proper execution of all loan documents and performs post-closing reviews for completeness and compliance.
• Tracks and manages receipt of recorded documents such as mortgages, final title policies, and assignment of rents and leases.
• Orders and manages commercial real estate appraisals and inspections as required.
• Funds new loans and approved construction draws; manages payment posting, including manual corrections for rejected payments.
• Oversees partial releases, ensuring accurate parcel identification and receipt of appropriate payoff amounts.
• Monitors and tracks member insurance coverage, ensuring adequate protection on all collateralized loans.
• Maintains active communication with members to resolve servicing inquiries and provide loan-related guidance as needed.
• Opens business deposit accounts in coordination with the lending process when required.
• Serves as department administrator for Laser Pro and FICS Commercial Servicer systems.
• Maintains system updates, applies quarterly releases, and tests new features for operational readiness.
• Adds, deletes, and trains system users, ensuring secure and appropriate access to servicing platforms.
• Troubleshoots and resolves system integration issues in partnership with the IT Department.
• Produces and distributes accurate monthly, quarterly, and annual reports on commercial loan activity.
• Completes and distributes annual borrower tax forms (e.g., 1098), and submits IRS reports accordingly.
• Manages compliance documentation for participation loans and ensures proper commitment delivery.
• Balances general ledger accounts in coordination with the Accounting Department and maintains loan conversion schedules (e.g., construction to permanent).
• Ensures timely mailing of payment and delinquency notices; generates and analyzes weekly past-due reports.
• Attends industry conferences and training events to stay informed of regulatory changes and system upgrades.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.