Commercial Loan Assistant II

First United Bank; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

First United Bank in Plano is searching for a Commercial Loan Assistant II. This position will focus on delivering exceptional service to customers while assisting in the loan process, including administrative duties related to closing loans.

The ideal candidate will have prior loan assistant experience and a strong understanding of banking products. A commitment to teamwork and customer satisfaction is essential for this role.

Qualifications

• Prior banking experience is preferred.
• One to two years of prior loan assistant experience is required.

Responsibilities

• Promote and sell bank products based on customer needs.
• Provide administrative support to loan officers.
• Update loan information in the computer system.
• Assist customers with loan applications.

Skills

Basic mathematical skills

Proficient computer skills

Exceptional customer service skills

Strong organizational skills

Good problem-solving and decision making skills

Strong interpersonal skills

Education

High school diploma or GED

Job description

Job Title

Commercial Loan Assistant II

Summary

This position is responsible for providing exceptional service to bank customers by assisting with commercial loans as well as utilizing knowledge of the various accounts and products offered by the bank.

Responsibilities

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing, funding and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications.
• Updates loan information in computer.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and monitors line of credit advances.
• Prepares and sends wire forms to Wire Department for wires requested by customers, for participation loans, and loan funding.
• Handles advances and pay downs on floor plan line of credit.
• Monitors and maintains sold and bought participation loans.
• Prepares and closes deferrals.
• Provides assistance to the loan officer with exception reports.
• Coordinates loan closings.
• Gathers and sends all necessary information to CSR to open and make changes to customer accounts.
• Answers telephone inquiries and written inquiries concerning loan processing and account information.
• Receives and posts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs variety of clerical duties requiring knowledge of departmental procedures.

Additional Responsibilities

• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

Requirements

• High school diploma or GED required.
• Prior banking experience.
• One to two years of prior loan assistant experience.

Technical Competencies

• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Ability to initiate tasks and projects with little or no supervision.
• Exceptional customer service skills.
• Good problem‑solving and decision making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non‑verbal communication.
• Ability to use e‑mail, phone, and other communication tools are necessary.

Other Qualifications

• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.

Location

All Locations: Plano-Parkwood

Equal Opportunity Statement

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.