Commercial Loan Assistant I

First United Bank; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

First United Bank in San Antonio seeks a Commercial Loan Assistant I to provide exceptional service to customers while assisting with consumer and real estate loans and related accounts and products.

You will support the loan officer with closing and booking loans, prepare worksheets, gather documents, help customers complete applications, and keep loan files accurate and compliant in a fast-paced banking environment.

Qualifications

• High school diploma or GED required; banking experience preferred.
• Proficient computer skills and basic mathematical abilities.
• Strong customer service and problem-solving skills.

Responsibilities

• Explain, promote, and sell bank products based on customer needs.
• Provide administrative support to loan officer including closing and booking loans.
• Assist customers in completing loan and credit applications.
• Update loan information in the system and ensure files have signatures and dates.
• Prepare deferrals and handle delinquency letters.
• Handle customer inquiries and payments and maintain compliance.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem-solving

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Proficient computer skills

Basic mathematics skills

Email/phone communication tools

Job description

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job TitleCommercial Loan Assistant I

SUMMARY

This position is responsible for providing exceptional service to bank customers by assisting with loans for consumer and real estate as well as utilizing knowledge of the various accounts and products offered by the bank.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
• Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
• Provides administrative support to the loan officer including closing and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
• Assists customers in filling out loan and/or credit applications.
• Updates loan information in computer.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
• Prepares and closes deferrals.
• Provides assistance to the loan officer with exception reports.
• Answers telephone inquires and written inquires concerning loan processing and account information.
• Accepts loan payments.
• Prepares and mails past due letters and collection letters.
• Provides NADA values for customers.
• Performs variety of clerical duties requiring knowledge of departmental procedures.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Handles customer complaints and escalates issues to supervisor as needed.
• Maintains cleanliness in and around work station.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.
• Other duties as assigned by supervisor.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

High school diploma or GED required. Prior banking experience preferred.

Technical/Functional Competencies

• Basic mathematical skills.
• Proficient computer skills.
• Strong understanding of loans and loan products.
• Exceptional customer service skills.
• Good problem-solving and decision making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use e-mail, phone, and other communication tools are necessary.
• Willingness to accept additional responsibilities.
• Dependable and adheres to time lines and schedules.
• Takes initiative in development and completion of projects.

#LI-KG1 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations

San Antonio

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest.

We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them.

We look forward to meeting you and wish you the best in your career!