Commercial Lines Service Specialist

Hiring Steps Inc.; Ankeny (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Adamson Insurance & Associates in Ankeny, IA is hiring a Commercial Lines Service Specialist to assist business clients with insurance service needs. This full-time, in-office role requires handling requests, maintaining records and coordinating with clients, insurance companies and teammates.

No license is required to apply; on-the-job training is provided. You should be detail-oriented, organized and able to communicate clearly while managing multiple tasks in a fast-paced office.

Qualifications

• Attention to detail and accuracy in all tasks.
• Ability to organize multiple requests with different deadlines.
• Calm, respectful communication even when faced with frustration.
• Follow written procedures and accept coaching.
• Comfort using computers, email, phone systems, and learning new software.
• Reliability and punctuality.

Responsibilities

• Respond to commercial client requests by phone and email.
• Assist with billing questions, process payments, prepare invoices, and coordinate billing-plan changes.
• Prepare certificates of insurance as proof of coverage.
• Process policy changes and follow up with insurers.
• Gather missing information and coordinate underwriting requests.
• Help prepare commercial quotes for presenting to clients.
• Keep client records accurate in agency software.
• Review pending work and follow up on outstanding items.
• Confirm work is complete before closing a request.

Skills

Attention to detail

Organization

Clear communication

Procedural follow-through

Tech-savvy learner

Job description

$18.00 - $22.00 / hour Full Time Ankeny, IA On-site 10/13/2026

Job Description

Commercial Lines Service Specialist
$22 per hour | Full-time | In-office in Ankeny, Iowa
Monday–Friday, 8:00 a.m.–5:00 p.m.

Do you enjoy helping people, keeping details straight and making sure things get finished?

Adamson Insurance & Associates is hiring a Commercial Lines Service Specialist to help our business clients with their insurance service needs. You’ll handle requests, maintain accurate records and coordinate with clients, insurance companies and teammates to keep work moving.

You do not need an insurance license to apply. We can train you in insurance procedures and help you develop the knowledge needed for the position. We’re looking for someone who takes ownership, communicates clearly and is willing to learn.

What you’ll do

• Respond to commercial client requests by phone and email.
• Assist commercial clients with billing questions, take and process payments, prepare and send invoices, and coordinate billing-plan changes.
• Prepare certificates of insurance, which provide proof of a business’s coverage.
• Process assigned policy changes and follow up with insurance companies.
• Gather missing information and coordinate underwriting requests.
• Help prepare assigned commercial quotes for the teammate presenting them to the client.
• Keep client records, request status and next steps accurate in our agency software.
• Review pending work, follow up on outstanding items and ask for help before a deadline is missed.
• Confirm that work is complete before closing a request.

What will help you succeed

• You notice details and check your work.
• You can organize several requests with different deadlines.
• You communicate calmly and respectfully, including when someone is frustrated.
• You follow written procedures and accept coaching.
• You are comfortable using computers, email and phone systems, and learning new software.
• You follow through on commitments and tell your manager when something needs attention.
• You show up reliably and are ready to work on time.

Customer service, administrative or insurance experience is helpful. Strong examples from other work are welcome.

What success looks like

Clients receive clear responses and dependable follow-up. Requests are handled accurately and on time, records explain what happened, and unfinished work always has a clear next step.

About our agency

Adamson Insurance & Associates has served the Ankeny community for more than 30 years. We work as a team to help individuals, families and businesses with their insurance needs.

Pay and schedule

This position pays $22 per hour and works in our Ankeny office Monday through Friday, 8:00 a.m.–5:00 p.m. This is an in-office position.