Commercial Lines Customer Service Agent

BWO Insurance; Oak Creek (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Supportive team environment

Professional growth opportunities

Competitive compensation and benefits

Work-life balance

On-site work-out room

Job summary

An independent insurance agency in Oak Creek, WI is seeking a motivated Commercial Lines Insurance Customer Service Agent. You will assist clients in managing their insurance policies, ensuring high client satisfaction through exceptional service. This role requires previous customer service experience and excellent communication skills. Join us for competitive compensation, a supportive environment, and opportunities for growth. Apply if you thrive in dynamic settings and are eager to enhance client relationships.

Qualifications

• Proven experience in customer service, preferably in the insurance industry.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced office environment.

Responsibilities

• Assist clients in processing insurance claims and policy changes.
• Provide detailed explanations of insurance policies and coverage options.
• Handle client inquiries via phone, email, and in-person.

Skills

Customer service experience

Communication skills

Organizational skills

Interpersonal skills

Proficient in office software

Attention to detail

Education

Property & Casualty Insurance License

Job description

About Us

BWO Insurance Group, a cornerstone in the independent insurance agency sector since 1985. We are deeply committed to fostering strong client relationships and delivering personalized service. Our team provides comprehensive insurance solutions to our community, driven by a commitment to integrity and care.

Job Summary

As a Commercial Lines Insurance Customer Service Agent, you will assist our clients in managing and understanding their commercial insurance policies. This role is pivotal in maintaining client satisfaction and loyalty through exceptional service and support.

Key Responsibilities

• Assist clients in the processing of insurance claims and policy changes.
• Provide detailed explanations of insurance policies and coverage options to clients.
• Maintain accurate client records and documentation.
• Distribution and handling of commercial mail
• Handle client inquiries via phone, email, and in-person with professionalism and courtesy.
• Collaborate with sales agents to ensure clients understand their options and receive appropriate coverage.
• Manage multiple tasks and maintain high performance under pressure.

Qualifications

• Proven experience in customer service, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced office environment.
• Friendly and professional demeanor, with a client-oriented focus.
• Proficient in office software and technology.
• Property & Casualty Insurance License preferred but not required at time of hire. The selected candidate will be expected to obtain this license within 60 days of employment. All associated costs for the licensing exam will be covered by the agency.

Why Join Us

• Supportive team environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• Commitment to work-life balance.
• On-site work-out room

We are looking for a motivated and detail-oriented individual to join our team and contribute to our mission of delivering exceptional service. If you are a proactive communicator who thrives in a supportive and dynamic environment, we encourage you to apply.