Commercial Lines CSR

The Jonus Group; Elkins Park Gardens (PA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work

Job summary

The Jonus Group is seeking two experienced Commercial Customer Service Representatives to join a growing team in a hybrid role across Pennsylvania. You will provide A-Z servicing for commercial accounts, manage renewals and new business, and support a commercial lines team using HawkSoft.

Candidates should have 2+ years of insurance experience and a Property & Casualty license. This position offers a competitive salary with comprehensive benefits and a three-day-in-office hybrid schedule.

Qualifications

• Minimum of 2+ years in a similar insurance role.
• Property & Casualty (P&C) license required.
• Familiarity with HawkSoft; training provided.

Responsibilities

• Provide A-Z servicing for commercial accounts, ensuring client satisfaction and retention.
• Manage standard-sized accounts with a focus on high-quality service.
• Handle 90% renewal business and 10% new business quoting and remarketing.
• Collaborate with team members for seamless account management.
• Utilize HawkSoft for account management; training provided if needed.

Skills

Account management

Customer service

Renewal processing

Sales support

Education

Property & Casualty license

Tools

HawkSoft

Job description

Job Summary

Seeking two experienced and dedicated Commercial Customer Service Representatives (CSR) to join a growing team. As a Commercial CSR, you will play a vital role in providing exceptional service to our clients, managing accounts, and supporting a commercial lines team. This is an exciting opportunity to join a high-growth organization that values hard work, respect, and work-life balance.

Job Description

Commercial CSR (Hybrid)

Compensation Package

• Salary Range: $65,000 - $75,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package.

Responsibilities

• Provide A-Z servicing for commercial accounts, ensuring client satisfaction and retention.
• Manage standard-sized accounts with a focus on delivering high-quality service.
• Handle 90% renewal business and 10% new business quoting and remarketing.
• Collaborate with team members to ensure seamless account management.
• Utilize HawkSoft software for account management (training will be provided if needed).

Qualifications/Requirements

• Experience: Minimum of 2+ years in a similar role within the insurance industry.
• Licenses/Certifications: Property & Casualty (P&C) license required.
• Technical Skills: Familiarity with HawkSoft software is a plus, but training will be provided.
• Soft Skills: Coachable, flexible, and hard-working with a strong commitment to client service.
• Work Arrangement: Hybrid role with three days in the office. Flexibility may be considered for the right candidate.