Commercial Lines Client Service Manager - Real Estate

Arthur J. Gallagher & Co. (AJG); Walnut Creek (CA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to join our Real Estate team. You’ll deliver tailored insurance solutions, manage renewals, and build strong client relationships while ensuring high service standards.

This remote opportunity requires a Monday–Friday, 8AM–5PM Pacific Time schedule. You will mentor team members, address client risk management needs, and collaborate with carriers to meet client expectations.

Qualifications

• Bachelor's degree required or 8+ years experience with HS diploma/GED.
• Active Property & Casualty Producer’s License required.
• Insurance designations such as CIC, CISR, CPCU, ARM preferred.
• Proficiency with insurance document management software (EPIC) and MS Office.
• Strong technical insurance experience with middle/large market clients and carrier relationships.
• Ability to explain complex issues clearly and manage competing priorities.

Responsibilities

• Manage renewals and tailor solutions for clients.
• Identify gaps in coverage and drive cross-sell opportunities.
• Build and maintain relationships with clients and carriers.
• Provide consultative risk management conversations and strategies.
• Mentor teammates and provide feedback for growth.
• Conduct compliance audits and ensure high service standards.
• Maintain accurate client and policy data in Gallagher systems.
• Leverage Gallagher technology to improve productivity and outcomes.
• Manage multiple priorities to meet deadlines.

Skills

Client service mgmt

Relationship management

Communication

EPIC software

MS Office

Education

Bachelor's degree

HS diploma/GED

Tools

EPIC

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our Real Estate team working closely with large and complex national clients. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.

This remote opportunity is required to maintain a Monday to Friday, 8AM to 5PM Pacific Standard Time work schedule.

How you'll make an impact

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld.

Here’s what you’ll do:

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Property and Casualty Producer’s License, required.
• Insurance Designations and Certifications such as CIC, CISR, CPCU, and ARM, preferred.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle and large market insurance solutions and maintaining clients and carrier relationships.
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)