Commercial Lines Client Service Manager (Hybrid)

Arthur J. Gallagher & Co. (AJG); Midvale (UT); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Gallagher in Midvale, UT is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to deliver tailored insurance solutions and build strong client relationships. You’ll help manage renewals, identify coverage gaps, and collaborate with carrier partners to add value for clients.

You will mentor teammates, conduct audits for compliance, and maintain accurate client data using Gallagher systems.

Qualifications

• Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years.
• Active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle-market solutions and maintaining clients and carrier relationships.
• CISR, CIC, CPCU designations (preferred).
• Ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service management

Relationship building

Communication skills

Independent work

Education

Bachelor’s degree

High school diploma or GED

Tools

EPIC

Microsoft Office

Job description

Gallagher in Midvale, UT is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to deliver tailored insurance solutions and build strong client relationships. You’ll help manage renewals, identify coverage gaps, and collaborate with carrier partners to add value for clients.

You will mentor teammates, conduct audits for compliance, and maintain accurate client data using Gallagher systems.