Commercial Lines Account Manager (SBU)

LEI Cross Financial Corp; Manchester (NH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Job summary

Cross Insurance is seeking a Commercial Lines Small Business Underwriter / Account Manager. You will manage a portfolio of small commercial accounts, underwrite risks, review data, quote policies, and coordinate with agents and internal teams to drive profitable growth while delivering exceptional service.

The role requires 2–5+ years of commercial insurance experience and strong analytical and relationship‑management skills.

Qualifications

• 2–5+ years of commercial insurance experience
• Knowledge of small-business commercial insurance products and underwriting principles
• Strong analytical and decision‑making skills
• Ability to interpret loss runs, financial information, and risk characteristics
• Strong communication and relationship‑management skills

Responsibilities

• Underwrite small commercial risks in accordance with company guidelines and authority
• Review applications, loss history, financial information, and other underwriting data
• Quote and bind commercial insurance policies
• Manage new business, renewals, endorsements, cancellations, and policy changes
• Develop and maintain relationships with independent agents and brokers
• Analyze exposures and recommend appropriate coverage, limits, deductibles, and pricing
• Identify cross-selling and account‑rounding opportunities
• Monitor portfolio performance, profitability, retention, and new‑business production
• Coordinate with claims, billing, operations, and underwriting support teams
• Ensure compliance with underwriting guidelines, state regulations, and company procedures
• Use underwriting systems and automated tools to process business efficiently

Skills

Underwriting

Analytical skills

Communication

Relationship management

Tools

Underwriting systems

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Small Business Unit – Commercial Lines Insurance Position: Commercial Lines Small Business Underwriter / Account Manager

Job Summary: Responsible for managing and servicing a portfolio of small commercial business accounts. The role evaluates insurance risks, prepares quotes, handles renewals and endorsements, works with agents/brokers, and ensures profitable growth while delivering strong customer service.

Key Responsibilities

• Underwrite small commercial risks in accordance with company guidelines and authority.
• Review applications, loss history, financial information, and other underwriting data.
• Quote and bind commercial insurance policies.
• Manage new business, renewals, endorsements, cancellations, and policy changes.
• Develop and maintain relationships with independent agents and brokers.
• Analyze exposures and recommend appropriate coverage, limits, deductibles, and pricing.
• Identify cross-selling and account‑rounding opportunities.
• Monitor portfolio performance, profitability, retention, and new‑business production.
• Coordinate with claims, billing, operations, and underwriting support teams.
• Ensure compliance with underwriting guidelines, state regulations, and company procedures.
• Use underwriting systems and automated tools to process business efficiently.

Typical Commercial Lines

• Businessowners Policy (BOP)
• Commercial General Liability (CGL)
• Commercial Property Business
• Auto
• Workers' Compensation
• Umbrella/Excess
• Inland Marine
• Professional or specialty coverages, depending on the business segment

Qualifications 2–5+ years of commercial insurance experience, depending on level. Knowledge of small-business commercial insurance products and underwriting principles. Strong analytical and decision‑making skills. Ability to interpret loss runs, financial information, and risk characteristics. Strong communication and relationship‑management skills. Familiarity with insurance policy forms, rating, and underwriting systems.

Compensation

The base salary range for this role is $55,000–$65,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

Family Owned

From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.