Commercial Lines Account Manager (SBU)

Cross Insurance; Manchester (NH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Cross Insurance in Manchester, NH is seeking a Commercial Lines Small Business Underwriter / Account Manager to manage a portfolio of small commercial accounts. You will evaluate risks, prepare quotes, handle renewals, and collaborate with agents to ensure profitable growth and strong service.

The successful candidate will have 2–5+ years of commercial insurance experience, solid underwriting knowledge, and the ability to analyze loss runs and financial data.

Qualifications

• 2–5+ years of commercial insurance experience and underwriting knowledge.
• Ability to interpret loss runs, financial information, and risk characteristics.
• Strong communication and relationship-management skills.
• Familiarity with insurance policy forms, rating, and underwriting systems.

Responsibilities

• Underwrite small commercial risks per guidelines and authority.
• Review applications, loss history, financial information and other data.
• Quote and bind commercial policies; manage new business, renewals, endorsements, cancellations, and changes.
• Develop and maintain relationships with independent agents and brokers.
• Analyze exposures and recommend coverage, limits, deductibles, and pricing.
• Identify cross-selling and account-rounding opportunities and monitor portfolio performance.

Skills

Analytical skills

Communication skills

Underwriting knowledge

Risk assessment

Financial analysis

Tools

Underwriting systems

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Small Business Unit – Commercial Lines Insurance Position: Commercial Lines Small Business Underwriter / Account Manager

Job Summary

Responsible for managing and servicing a portfolio of small commercial business accounts. The role evaluates insurance risks, prepares quotes, handles renewals and endorsements, works with agents/brokers, and ensures profitable growth while delivering strong customer service.

Key Responsibilities

Underwrite small commercial risks in accordance with company guidelines and authority. Review applications, loss history, financial information, and other underwriting data. Quote and bind commercial insurance policies. Manage new business, renewals, endorsements, cancellations, and policy changes. Develop and maintain relationships with independent agents and brokers. Analyze exposures and recommend appropriate coverage, limits, deductibles, and pricing. Identify cross-selling and account-rounding opportunities. Monitor portfolio performance, profitability, retention, and new-business production. Coordinate with claims, billing, operations, and underwriting support teams. Ensure compliance with underwriting guidelines, state regulations, and company procedures. Use underwriting systems and automated tools to process business efficiently.

Typical Commercial Lines

Businessowners Policy (BOP) Commercial General Liability (CGL) Commercial Property Business Auto Workers' Compensation Umbrella/Excess Inland Marine Professional or specialty coverages, depending on the business segment

Qualifications

2–5+ years of commercial insurance experience, depending on level. Knowledge of small-business commercial insurance products and underwriting principles. Strong analytical and decision-making skills. Ability to interpret loss runs, financial information, and risk characteristics. Strong communication and relationship-management skills. Familiarity with insurance policy forms, rating, and underwriting systems.

Compensation

The base salary range for this role is $55,000–$65,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity.

Benefits

Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

Family Owned

From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.