Commercial Lines Account Manager

Kaizen Lab Inc.; Madison (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Paid time off

Paid holidays

Bereavement leave

Gym reimbursement

Referral program

Career growth

Job summary

Kaizen Lab Inc. is seeking a Commercial Lines Account Manager to oversee a portfolio of commercial clients, ensuring well-structured, competitively priced insurance programs and proactive servicing.

You will manage client relationships, provide technical insurance expertise, and support account retention and growth in an in-office/hybrid setting. The role emphasizes renewal strategies, market negotiations, and collaboration with producers to deliver seamless client service and compliant policy

Qualifications

• Active Property & Casualty license.
• Experience in commercial property and casualty insurance account management.
• Strong knowledge of commercial lines coverages (General Liability, Property, Auto, Workers' Comp, Umbrella, Cyber).
• Excellent communication, organizational, problem-solving, and multitasking skills.

Responsibilities

• Serve as the primary contact for commercial clients, addressing coverage questions, service requests, and policy inquiries.
• Conduct account reviews to identify coverage gaps, emerging risks, and opportunities for improvement.
• Build and maintain client relationships through proactive communication and responsive service.
• Prepare, process, and review new business, renewals, endorsements, certificates, and cancellations.
• Analyze client exposures and recommend appropriate coverage solutions.
• Ensure policy accuracy and compliance with agency and carrier guidelines.
• Develop renewal strategies based on client needs, market conditions, and carrier appetite.
• Market accounts, negotiate terms with carriers, and present coverage proposals.
• Collaborate with producers to support client retention and account growth.
• Maintain accurate client records, ensure regulatory compliance, track activity and deadlines, and support onboarding.

Skills

Client relationship management

Insurance knowledge

Communication skills

Multitasking

Job description

The Commercial Lines Account Manager manages aportfolio of commercial clients, ensuring their insurance programs areappropriately structured, competitively priced, and proactively serviced. Thisrole combines client relationship management, technical insurance expertise,and operational support to deliver an exceptional client experience whilesupporting account retention and growth.

Primary Responsibilities & Essential Functions

Client Service & Account Management

• Serveas the primary point of contact for commercial clients, addressingcoverage questions, service requests, and policy inquiries.
• Conductaccount reviews to identify coverage gaps, emerging risks, andopportunities for improvement.
• Buildand maintain strong client relationships through proactive communicationand responsive service.

Policy Administration & Coverage Analysis

• Prepare,process, and review new business, renewals, endorsements, certificates,and cancellations.
• Analyzeclient exposures and recommend appropriate coverage solutions.
• Ensurepolicy accuracy and compliance with agency and carrier guidelines.

Renewals, Marketing & Carrier Relations

• Developrenewal strategies based on client needs, market conditions, and carrierappetite.
• Marketaccounts, negotiate terms with carriers, and present coverage proposals toclients.
• Partnerwith producers to support client retention and account growth.

Documentation, Compliance & Team Support

• Maintainaccurate client records within the agency management system.
• Ensurecompliance with regulatory, agency, and carrier requirements.
• Trackpolicy activity, deadlines, and outstanding items to ensure timelycompletion.
• Collaboratewith producers, account executives, and service teams to deliver seamlessclient service.
• Supportclient onboarding, account transitions, and agency initiatives.

Qualifications

Required

• Active Property & Casualty insurance license.
• Experiencein commercial property and casualty insurance account management.
• Strongknowledge of commercial lines coverages, including General Liability,Property, Auto, Workers' Compensation, Umbrella, and Cyber.
• Excellentcommunication, organizational, problem-solving, and multitasking skills.

Preferred

• Professionaldesignations such as CIC, CISR, CRM, or ARM.
• Experiencewith mid-market or large commercial accounts.

Core Competencies

• Clientfocus
• Attentionto detail
• Analyticalthinking
• Negotiationand carrier relationship management
• Timemanagement
• Teamcollaboration
• Adaptability

Benefits

• Employee health, dental, vision
• 401(k) retirement plan
• Employer-paid group life insurance
• Paid time off
• Paid holidays
• Paid bereavement leave
• Gym reimbursement
• Employee referral bonus program
• Professional growth within a respected insurance agency

Working Conditions

In-office work is preferred; hybrid work may be availablefollowing successful onboarding and demonstration of core competencies.

This position operates in a professional office environmentand routinely uses standard office equipment. Occasional movement throughoutthe office may be required to access files and equipment.