Commercial Lines Account Manager: Growth & Retention

Towne Insurance; Franklin (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Health, vision, dental

PTO and holidays

401K matching

Tuition reimbursement

Job summary

Towne Insurance in Franklin, VA is seeking a Commercial Lines Account Manager to provide professional service to new and existing clients in a timely, accurate manner.

You will work closely with risk advisors and Towne personnel on client service, marketing, and renewal, ensuring customer satisfaction and high retention across carrier partners and internal teams. Proficiency with Applied Epic is preferred.

Qualifications

• Active P&C license or ability to obtain upon hire.
• Experience in commercial lines insurance.
• Excellent communication skills.
• Strong organization and prioritization.

Responsibilities

• Works closely with risk advisors and other Towne personnel on client service, marketing, and renewal.
• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and Towne colleagues, resulting in high account retention.
• Answers calls and inquiries about endorsements, cancellations, remarkets/rewrites, claims and other service requests.
• Uses sales and customer service skills to listen, build rapport, develop needs, provide solutions, and improve policy retention.
• Uses third-party systems for customer handling (e.g., carrier sites, Applied Epic).
• Ensures endorsements, audits, cancellations, claims, finance agreements, certificates are handled accurately and timely.

Skills

Oral and written communication

Attention to detail

Organization

Prioritization

Education

P&C license

Tools

Applied Epic

Job description

Towne Insurance in Franklin, VA is seeking a Commercial Lines Account Manager to provide professional service to new and existing clients in a timely, accurate manner.

You will work closely with risk advisors and Towne personnel on client service, marketing, and renewal, ensuring customer satisfaction and high retention across carrier partners and internal teams. Proficiency with Applied Epic is preferred.