Commercial Insurance Account Manager — Growth & Client Impact

TowneBank; Franklin (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Health, vision, dental

Paid time off

Profit Sharing

Tuition Reimbursement

Wellness Plan

401K & Employer Matching

Job summary

Towne Insurance is hiring a Commercial Lines Account Manager for our Franklin, VA team. The role focuses on providing professional service to new and existing clients in a timely and accurate manner.

The position emphasizes servicing, renewal, and ensuring client retention while utilizing agency systems like Applied Epic. A P&C license is required or obtainable upon hire, with prior commercial lines experience preferred.

Qualifications

• Active P&C license or ability to obtain upon hire.
• Prior experience in the commercial lines insurance industry.
• Excellent oral and written communication skills.
• Strong attention to detail, organization, and prioritization skills.

Responsibilities

• Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.
• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and Towne colleagues, aiming for high client retention.
• Answers calls from insured customers and handles endorsement requests, cancellations, remarkets/rewrites, claims, and other inquiries.
• Uses sales and customer service skills to listen, build rapport, identify needs, provide solutions, and improve client policy retention.
• Uses third-party systems for customer handling (e.g., carrier sites, Applied Epic).
• Ensures endorsements, audits, cancellations, claims, finance agreements, certificates and other requests are processed accurately and timely.

Skills

Communication skills

Attention to detail

Organization

Prioritization

Commercial lines insurance

Applied Epic

Education

P&C license

Tools

Applied Epic

Job description

Towne Insurance is hiring a Commercial Lines Account Manager for our Franklin, VA team. The role focuses on providing professional service to new and existing clients in a timely and accurate manner.

The position emphasizes servicing, renewal, and ensuring client retention while utilizing agency systems like Applied Epic. A P&C license is required or obtainable upon hire, with prior commercial lines experience preferred.