Commercial Lines Account Manager

Brown & Brown, Inc.; Troy, Northern (MI, KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. in Troy, MI is seeking a Commercial Lines Account Manager to join our growing team. You will collaborate with the Producer and team to ensure client satisfaction and high quality delivery for new and current clients.

Responsibilities include preparing submissions, determining coverages and pricing, developing proposals, and daily servicing of accounts. Proficiency with AMS360 and Image Right is preferred.

Qualifications

• Proficiency with Microsoft Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• A strong knowledge of client management skills including reviewing client’s business operations, exposures and loss experience.
• Preferred Associate or bachelor's degree in business or related discipline.
• Working knowledge of AMS 360 and Image Right.

Responsibilities

• Coordinates and markets new and renewal business opportunities with local, regional and national insurance carriers.
• In conjunction with producer prepares all submissions and works with producers in determining proper coverages, terms, conditions, and pricing.
• Develops new and renewal proposals and presentations.
• Shares responsibility with producer for the quality and accuracy of the content.
• Handles daily servicing of accounts including processing of endorsements, audits, invoicing, policy checking, and pre-renewal updates.
• Provides back-up on certificate processing and claims when customer service representative assistant and claims administrator are unavailable.
• Communicates information with producer and team to ensure consistent achievement of goals and objectives.
• Maintains and ensures all professional standards of Brown & Brown of Michigan are met.

Skills

Microsoft Office Suite

Confidentiality

Client management

AMS360

Image Right

Education

High School Diploma or equivalent

Associate or bachelor's degree in business or related discipline

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Troy, MI!

The Account Manager works with the Producer and team to ensure overall client satisfaction and appropriate level of quality delivery for new and current clients.

How You Will Contribute:

• Coordinates and markets new and renewal business opportunities with local, regional and national insurance carriers.
• In conjunction with producer prepares all submissions and works with producers in determining proper coverages, terms, conditions, and pricing.
• Develops new and renewal proposals and presentations.
• Shares responsibility with producer for the quality and accuracy of the content.
• Handles daily servicing of accounts including processing of endorsements, audits, invoicing, policy checking, and pre-renewal updates.
• Provides back-up on certificate processing and claims when customer service representative assistant and claims administrator are unavailable.
• Communicates information with producer and team to ensure consistent achievement of goals and objectives.
• Maintains and ensures all professional standards of Brown & Brown of Michigan are met.
• Understands and employs leadership, delegation and project management skills in a professional and ethical business manner.
• Maintains a commitment to personal and professional development.
• Assist the CSR’s with more complex client service issues.
• Enter and maintain data in AMS360 and Image Right according to department procedure manual.

Licenses & Certifications:

• Property and Casualty License with the State of Michigan.

Skills & Experience to be Successful:

• High School Diploma or the equivalent.
• Proficiency with Microsoft Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• A strong knowledge of client management skills including reviewing client’s business operations, exposures and loss experience.
• Preferred Associate or bachelor's degree in business or related discipline.
• Working knowledge of AMS 360 and Image Right.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, 'The Power to Be Yourself'.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates- not employees, and leaders- not managers. Everything we do is about the greater 'WE' - never 'me'.