Commercial Lines Account Manager

001 Brown & Brown, Inc; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Paid time off

Employee discounts

Mental health resources

Job summary

Brown & Brown in Phoenix, AZ seeks a Commercial Lines Account Manager to serve as the primary client contact for an assigned book, coordinating renewals, risk review, and service delivery. You will work with AE/Producer to ensure accurate information and strong client relationships.

The role emphasizes insurance coverage knowledge, confidentiality, and mentoring of new teammates, with opportunities for growth in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• College degree preferred.
• Proficient with MS Office Suite.
• Experience in commercial insurance contexts is a plus.

Responsibilities

• Serve as main client contact for assigned book of business.
• Counsel on coverage needs and renewal processes.
• Coordinate renewal information with producers and carriers.
• Prepare and review renewal binders, certificates, and loss runs.
• Support training and mentoring of teammates.

Skills

MS Office Suite

Exceptional telephone demeanor

Confidentiality

Insurance industry experience

Education

High school diploma or equivalent

College degree

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Phoenix, AZ! As the main client contact and account coordinator for an assigned book of business, use appropriate judgment and decision-making skills to provide service for customer accounts and transactions, in support of the production and retention of the business. This position is responsible for building, expanding and solidifying relationships with clients at all levels with the company and lead appropriate resources to address the client’s needs, including risk identification and resolution of underwriting or policy issues, accounting issues, claims issues etc. As the Lead Account Executive, you will also be responsible for the training and mentoring of new Teammates.

How You Will Contribute:

• Service Commercial Accounts
• General Coverage Knowledge and ability to counsel AE/AM/Producer
• Account Partnership Development
• Accompany Producer to Client Visits/Presentations
• Insurance Coverage Review – Prepare with summary & give to producer for completion with the insured
• Get renewal applications and copies or prior applications
• Order current loss runs and other documents needed in the renewal/marketing process
• Submit complete and accurate renewal information to the incumbent carrier(s)
• Issue binders, auto id cards and order renewal certificates of insurance
• Provide services or coordinate carrier services as needed, such as Claim reviews, Loss control visits and services, and Premium allocations

Licenses & Certifications:

P&C Licensed preferred

Skills & Experience to be Successful:

• High school diploma or equivalent
• Proficient with MS Office Suite
• Exceptional telephone demeanour
• Ability to maintain a high level of confidentiality
• Preferred 3-5+ years of insurance experience
• Professional office environment experience
• College degree

Teammate Benefits & Total Well-Being:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to growth and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.