Commercial Lines Account Manager

Brown & Brown; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Paid time off

Job summary

Brown & Brown in Phoenix, AZ, is seeking a Commercial Lines Account Manager to serve as the main client contact for an assigned book of business. You will coordinate services, address underwriting, policy, and claims issues, and support retention and growth of client relationships.

You will mentor teammates and work with producers on client visits, renewals, and coverage reviews, ensuring accurate information and timely delivery of services to insureds.

Qualifications

• High school diploma or equivalent.
• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Service commercial accounts.
• General coverage knowledge and ability to counsel.
• AE/AM/Producer account partnership development.
• Accompany producer to client visits/presentations.
• Insurance coverage review - prepare with summary & give to producer for completion with the insured.
• Get renewal applications and copies of prior applications.
• Order current loss runs and other documents needed in the renewal/marketing process.
• Submit complete and accurate renewal information to the incumbent carrier(s).
• Issue binders, auto ID cards and order renewal certificates of insurance.
• Provide services or coordinate carrier services as needed, such as claim reviews, loss control visits and services, and premium allocations.

Skills

High school diploma

MS Office Suite

Exceptional telephone demeanor

Confidentiality

Education

College degree

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Phoenix, AZ!

As the main client contact and account coordinator for an assigned book of business, use appropriate judgment and decision-making skills to provide service for customer accounts and transactions, in support of the production and retention of the business. This position is responsible for building, expanding and solidifying relationships with clients at all levels with the company and lead appropriate resources to address the client’s needs, including risk identification and resolution of underwriting or policy issues, accounting issues, claims issues etc. As the Lead Account Executive, you will also be responsible for the training and mentoring of new Teammates.

How You Will Contribute:

• Service Commercial Accounts
• General Coverage Knowledge and ability to counsel
• AE/AM/Producer Account Partnership Development
• Accompany Producer to Client Visits/Presentations
• Insurance Coverage Review - Prepare with summary & give to producer for completion with the insured
• Get renewal applications and copies or prior applications
• Order current loss runs and other documents needed in the renewal/marketing process
• Submit complete and accurate renewal information to the incumbent carrier(s)
• Issue binders, auto id cards and order renewal certificates of insurance
• Provide services or coordinate carrier services as needed, such as Claim reviews, Loss control visits and services, and Premium allocations

Licenses & Certifications:

• P&C Licensed preferred

Skills & Experience To Be Successful

• High school diploma or equivalent
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality

Preferred

• 3-5+ years of insurance experience
• Professional office environment experience
• College degree

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".