Commercial Lines Account Manager

WalkerHughes; Carmel (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

WalkerHughes in Indianapolis is seeking an experienced Commercial Lines Account Manager to independently manage a book of business within their Select Business Unit. The role emphasizes exceptional client service, policy renewals, and growth through collaboration with Community Business Advisors. Candidates should have over 4 years of experience in the insurance industry, with strong skills in communication and problem-solving. The position offers a dynamic work environment focused on high client satisfaction.

Qualifications

• 4+ years of experience in the insurance industry (Commercial Lines preferred).
• Strong understanding of commercial insurance coverage and industry practices.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• High level of customer focus and professionalism.
• Self-motivated with the ability to work independently.

Responsibilities

• Manage and service a commercial lines book of business.
• Respond to client inquiries related to policies, endorsements, billing, and claims.
• Prepare and process policies, renewals, endorsements, and related documentation.
• Partner with Community Business Advisors to support client retention and sales growth.

Skills

Client-first approach

Analytical skills

Problem-solving skills

Customer focus

Communication skills

Tools

Microsoft Office

Agency management systems

Job description

About the Role

WalkerHughes Insurance is seeking an experienced Commercial Lines Account Manager to independently manage an established book of business within our Select Business Unit. This role focuses on delivering exceptional client service, managing policy renewals, and supporting growth by partnering with Community Business Advisors.

Key Responsibilities

Account Management & Client Service

• Manage and service a commercial lines book of business with a strong client-first approach
• Respond to client inquiries related to policies, endorsements, billing, and claims
• Review complex documents including renewals, claims, applications, and supporting data
• Maintain accurate client records and follow-up activities within agency systems
• Coordinate with carriers to resolve claims and complex service issues

Policy Administration & Renewals

• Prepare and process policies, renewals, endorsements, binders, and related documentation
• Lead the renewal process and proactively address client needs and coverage gaps
• Ensure accuracy and compliance to minimize errors and omissions

Growth & Advisor Support

• Partner with Community Business Advisors to support client retention and sales growth
• Identify and support new business opportunities within existing accounts
• Contribute to strengthening long-term client relationships

Qualifications

• 4+ years of experience in the insurance industry (Commercial Lines preferred)
• Strong understanding of commercial insurance coverage and industry practices
• Detail-oriented with strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• High level of customer focus and professionalism
• Proficient in Microsoft Office and agency management systems
• Self-motivated with the ability to work independently