Commercial Lines Account Manager

McHugh Insurance Group; Wilmington (DE); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work environment

Unlimited PTO

New business bonus opportunities

Retention bonus opportunities

Personal and professional development

Job summary

McHugh Insurance Group is seeking an experienced Account Manager to support a book of small to medium commercial accounts. You will build relationships, develop coverage strategies, and grow the book by cross-selling and generating new business using agency-provided leads.

You will retain and service existing clients, manage renewals, identify coverage gaps, and work with carriers to ensure accurate, timely service while contributing to the agency's growth and client satisfaction.

Qualifications

• Minimum 1 year of commercial P&C insurance experience.
• Strong communication and relationship-building skills.
• Proactive client service and account management.
• Ability to work independently while collaborating with a team.
• Solid organizational and prioritization abilities.
• Commitment to a career in insurance.
• Knowledge of Commercial Lines coverage for small business clients.

Responsibilities

• Manage and support a book of small to medium-sized commercial P&C accounts.
• Build trusted relationships with business owners and key decision-makers.
• Serve as the primary contact for clients and provide proactive consultative service.
• Manage renewals and identify opportunities to retain and grow accounts.
• Identify coverage gaps and opportunities to round out and cross-sell existing accounts.
• Discuss coverage needs, exposures and insurance solutions with clients and prospects.
• Work closely with carriers and agency support to ensure accounts are handled efficiently and accurately.
• Maintain accurate account documentation and follow agency procedures.
• Contribute to the growth and retention of the agency's commercial book of business.

Skills

Communication

Relationship-building

Client service

Problem-solving

Independent work

Organization

Education

CIC designation preferred

CSR designation preferred

Insurance licensing preferred

Job description

About Us:

McHugh Insurance Group is a boutique insurance agency dedicated to delivering high-value insurance solutions for small businesses. The agency focuses on a select group of industries where its expertise and white-glove service can make the greatest impact. Rather than competing solely on price, MIG emphasizes a hands-on approach that helps clients maximize the value and peace of mind from their insurance programs each year. The team is committed to making complex and costly insurance easier to understand, ensuring clients know what they are buying and why. This client-centered philosophy shapes both how MIG serves businesses and how team members collaborate internally.

About the Role:

We're looking for an experienced Account Manager to join our team and assist in the support of a book of small to medium-sized commercial accounts. This is more than a traditional service role. We're looking for someone who can build strong client relationships, solve problems, identify opportunities and grow a book of business. In addition to retaining and managing existing accounts, this role will have the opportunity to generate new business through agency-provided leads and grow existing relationships through cross-selling and account rounding.

You'll have shared support for administrative responsibilities, allowing you to focus on client relationships, coverage strategy, retention and growth.

What You'll Do

• Manage and support a book of small to medium-sized commercial P&C accounts
• Build trusted, long-term relationships with business owners and key decision-makers
• Serve as the primary point of contact for clients and provide proactive, consultative service
• Manage renewals and proactively identify opportunities to retain and grow accounts
• Identify coverage gaps and opportunities to round out and cross-sell existing accounts
• Discuss coverage needs, exposures and insurance solutions with clients and prospects
• Work closely with carriers and agency support to ensure accounts are handled efficiently and accurately
• Maintain accurate account documentation and follow agency procedures
• Contribute to the overall growth and retention of the agency's commercial book of business

What We're Looking For

The right person for this role takes ownership, is resourceful when challenges arise, and is comfortable figuring things out independently without needing constant direction.

Required:

• Minimum 1 year of commercial P&C insurance experience
• Demonstrated commitment to insurance as a career
• Strong communication and relationship-building skills
• Proactive approach to client service and account management
• Strong problem-solving skills
• Ability to work independently while collaborating effectively with a team
• Strong organization and prioritization skills
• Stable employment history and a demonstrated commitment to previous roles
• Strong knowledge of Commercial Lines Coverage and core Insurance concepts relevant to small business clients.

Preferred Qualifications:

• Experience working with construction-related risks
• CIC, CSR, or other insurance-related designations
• Experience using an agency management system
• Prior claims advocacy or experience helping clients navigate claims
• Insurance licensing is preferred but not required in order to be considered for this position. The agency will support the licensing process for the right candidate

We offer a competitive base salary commensurate with experience, along with performance-based compensation that rewards new business and the retention and growth of your book of business.

Benefits include:

• Base salary ranging from $45,000 - $70,000 based on experience
• New business and retention-based bonus opportunities
• Hybrid work environment
• Unlimited PTO
• Personal and professional development opportunities

Why This Opportunity?

This isn't simply a role where you'll service someone else's book. You'll have the opportunity to support a portfolio of commercial clients, develop new business, grow existing relationships and build a book that can continue to create earning potential over time. You'll receive agency-provided leads, shared administrative support and direct access to the agency owner, giving you the resources to focus on the work that matters: serving clients, solving problems, winning business and growing relationships.

If you're a commercial insurance professional who is proactive, resilient and motivated, we'd like to hear from you.