Commercial Lines Account Manager

Starkweather & Shepley; Burlington (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading insurance company seeks a Commercial Lines Account Manager. The candidate will manage client relationships, ensuring high service levels and adherence to corporate standards. The role requires strong communication skills and expertise in Commercial Lines insurance products, with a flexible work schedule available.

Benefits

Competitive compensation package

401(k) match and profit-sharing plan

Open-ended vacation and sick policy

Attractive commission structure

Medical, Dental, Vision benefits

Qualifications

• 3+ years of Commercial Lines insurance experience required.
• Producer License is mandatory.
• CIC, CISR or similar insurance designation preferred.

Responsibilities

• Manage overall workflow and life cycle for assigned book of business.
• Service all requests including policy changes, inquiries, renewals, and billing.
• Act as the primary client relationship manager.

Skills

Communication

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

Job description

Description

Who You Are:

You are a Commercial Lines Account Manager with 3+ years of Commercial Lines insurance experience who is ready to step up to the big leagues. You are committed to providing only the highest level of service for your clients. You thrive in a fast-paced environment and can juggle priorities and deadlines with ease. You are well-versed in Commercial Lines insurance products and may have experience in a particular industry such as construction, energy, education, transportation, or real estate to name a few. You get to know your clients and what their needs are. You are comfortable communicating with clients via email and phone. This is a relationship business, and you recognize and appreciate that. Following a set of detailed procedures is important to you. You have experience in quoting and working with some of the top national and regional insurance carriers. You are motivated by hard work and doing what is right. Accuracy and attention to detail are strong points of yours. You are proud of your work and doing what is best for your clients. You enjoy and are up for a challenge!

Job Summary:

This individual will proactively manage the overall workflow and life cycle for an assigned book of business. This person will act as the primary client relationship manager with responsibility for overall account servicing and maintenance to new and existing Commercial Lines clients. This individual is the day-to-day contact with the client and will service all requests including policy changes, inquiries, renewals, and billing. This role strictly adheres to our Corporate Standards of Excellence and procedural guidelines spelled out in our Professional Procedure Manual.

This position has flexibility on office location and could be located in any one of our offices throughout Rhode Island, Massachusetts, or Connecticut. Hybrid/remote schedule is also a possibility for this position.

What you bring to the table:

• 3+ Years of experience in Commercial Lines Insurance, preferably at an agency.
• Producer License is Mandatory
• Bachelor's degree in relative field preferred, or equivalent in work experience
• Expertise in Commercial Lines coverage and terminology
• Superior verbal and written communication skills
• Ability to multitask and operate in an ever-changing environment is critical
• Ability to work well in a team environment
• Strong attention to detail
• CIC, CISR or other insurance designation or related for insurance specialty preferred
• Fluency in MS office products

Who We Are:

Starkweather is a 145-year-old company with the reputation of being one of the Best Places to Work in our territory. We are owned by a Trust, run by the Trustees along with a Board of Directors whose mission is to provide stability and security for our clients and our employees. We offer a competitive compensation package including base salary, annual bonus, 401 (k) match and generous profit-sharing plan. We also afford the opportunity to participate in Quarterly Sales Contests, attractive commission structure and annual Leader's Trip.

Our benefits package is equally as robust including, Medical, Dental, Vision, HSA, FSA and HRA plans. We offer an open-ended performance driven vacation and sick policy, Beneficial Time Off, as well as a relaxed dress code. Also offered are Life, LTD, voluntary opportunities for Supplemental Life, Pet Insurance, Accident and Critical Care, Legal, and Identity Theft services.

Starkweather & Shepley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

These statements are intended to describe the general nature and level of work performed by the employee and are not intended to be a complete list of responsibilities and duties. These statements do not establish a contract for employment and are subject to change at the discretion of the organization.