Commercial Lines Account Executive

BroadStreet Partners; Texarkana (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Professional development

Licensing support

Career growth opportunities

Job summary

BroadStreet Partners in Texarkana, TX, is seeking a Commercial Lines Account Manager to provide day-to-day service, policy management, and client support. You will work closely with producers, carriers, and clients to ensure satisfaction and retention.

This hybrid role offers in-office collaboration with flexible remote work. Ideal candidates are customer-focused, detail-oriented, and experienced with commercial coverages and agency management systems; licensing and designations are a plus.

Qualifications

• Active Texas Property & Casualty License preferred (or ability to obtain).
• Experience in commercial lines insurance, account management, or customer service.
• Knowledge of General Liability, Commercial Property, Business Auto, Workers’ Comp, Umbrella, and Professional Liability.

Responsibilities

• Manage and service a book of commercial insurance accounts.
• Maintain strong relationships with clients, carriers, and internal stakeholders.
• Process policy changes, renewals, certificates of insurance, and audits.
• Review policies for accuracy and ensure coverage meets client needs.
• Assist clients with coverage questions, claims inquiries, and risk management.

Skills

Client service

Communication

Organization

Problem solving

Microsoft Office

Education

P&C License (TX)

Tools

Applied Epic

AMS360

HawkSoft

Job description

We are an established and growing independent insurance agency with a strong reputation for delivering exceptional service and customized risk management solutions to businesses throughout the region. Our team is committed to building long-term client relationships while fostering a collaborative, professional, and supportive work environment.

We are seeking a Commercial Lines Account Manager to join our team in a hybrid capacity based out of Texarkana, Texas. This role is ideal for an insurance professional who is customer-focused, detail-oriented, and passionate about helping businesses protect what matters most.

Position Summary

The Commercial Lines Account Manager serves as a primary point of contact for commercial insurance clients, providing day-to-day service, policy management, and support throughout the client lifecycle. This individual will work closely with producers, carriers, and clients to ensure a high level of customer satisfaction and retention.

Key Responsibilities

• Manage and service a book of commercial insurance accounts.
• Build and maintain strong relationships with clients, carriers, and internal stakeholders.
• Process policy changes, endorsements, renewals, certificates of insurance, audits, cancellations, and reinstatements.
• Review policies for accuracy and ensure coverage aligns with client needs.
• Prepare and market renewal submissions to insurance carriers as needed.
• Assist clients with coverage questions, claims inquiries, and risk management concerns.
• Maintain accurate client records and documentation within the agency management system.
• Collaborate with producers to identify cross-selling and account growth opportunities.
• Ensure compliance with agency procedures, carrier guidelines, and industry regulations.
• Deliver exceptional customer service and timely follow-up on all client requests.

Qualifications

• Active Texas Property & Casualty License preferred (or ability to obtain).
• Previous experience in commercial lines insurance, account management, or customer service preferred.
• Strong knowledge of commercial insurance coverages including General Liability, Commercial Property, Business Auto, Workers’ Compensation, Umbrella, and Professional Liability.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with agency management systems and Microsoft Office applications.
• High attention to detail and commitment to client service.

Preferred Qualifications

• Experience working in an independent agency environment.
• Knowledge of Applied Epic, AMS360, HawkSoft, or similar agency management systems.
• CISR, CIC, or other industry designations are a plus.

We offer a competitive compensation package and a comprehensive benefits program, including:

• Competitive salary based on experience
• Medical insurance
• Vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Professional development and continuing education opportunities
• Licensing and certification support
• Career growth opportunities within a stable and established agency

Why Join Our Team?

• Established agency with a strong market presence and loyal client base
• Supportive, team‑oriented culture
• Work‑life balance through a flexible hybrid work environment
• Opportunities for professional growth and advancement
• Competitive benefits and retirement offerings

Apply today to become part of a respected agency dedicated to helping businesses succeed through exceptional insurance solutions and client service.