Commercial Lending Operations Associate

Commercial Alliance; Troy (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision benefits

Life Insurance

Paid Time Off including vacation, sick

Bereavement, jury duty, disability

Employee Assistance Program

401k Match

Tuition Reimbursement

Job summary

Commercial Alliance is seeking a Business Services Associate to support the Commercial Support team and manage intake, underwriting, and operational processes in a hybrid role based in Troy, MI or Loveland, OH.

You will handle customer service across online and branch channels, assist with renewals, and maintain a strong pipeline while coordinating with underwriting and credit decisions. A Bachelor’s degree and lending experience are preferred.

Qualifications

• Bachelor’s Degree in Business Administration, Finance, or related field.
• 1 year of experience working in a business lending/credit department.
• Preferred: experience in multi-process teams, regulatory knowledge, and strong communication and data analysis.

Responsibilities

• Assist the Commercial Support team and Manager with intake, underwriting, and operational processes.
• Provide customer service to online and branch channels and enhance the renewal process.
• Maintain a robust and complete pipeline and collaborate with the Business Services Manager to determine priority and support as needed.
• Escalate operational risk to the Business Services Manager.
• Process accountability from package creation to Credit Decision.
• Coordinate information needed for Underwriter to render a recommended decision and final Credit Committee decision.

Skills

Understanding of policies

Commercial banking basics

Professionalism

Time management

Deal structures and legal documents

Problem solving

Microsoft Office

Strong communication

Education

Bachelor’s Degree in Business Administration, Finance, or related field

Tools

Microsoft Office Suite

Job description

Commercial Alliance is seeking a Business Services Associate to support the Commercial Support team and manage intake, underwriting, and operational processes in a hybrid role based in Troy, MI or Loveland, OH.

You will handle customer service across online and branch channels, assist with renewals, and maintain a strong pipeline while coordinating with underwriting and credit decisions. A Bachelor’s degree and lending experience are preferred.