Commercial Landscape Client Relations Specialist

Woodlawns Landscape Company; Mundelein (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Woodlawns Landscape Company is seeking a confident, motivated Landscape Client Representative to manage a portfolio of commercial landscape clients in Chicago. You will be the primary contact, align with operations, resolve concerns, and deliver high-quality work while building lasting relationships.

The role emphasizes developing client trust, understanding expectations, preparing proposals, and guiding contract renewals, with potential for growth into senior leadership roles within the

Qualifications

• Experience in client relationship management, sales, hospitality, property management, facilities services, construction, or another high-touch service environment.
• Strong written and verbal communication skills.
• Excellent organization and consistent follow-through.
• Ability to manage multiple clients, proposals, priorities, and deadlines.
• Confidence discussing pricing, contracts, budgets, and service expectations.
• Ability to identify client needs and recommend appropriate solutions.
• Strong problem-solving skills and professional judgment.
• Ability to prepare accurate estimates and professional proposals.
• Ability to work independently while collaborating closely with Operations and administrative teams.
• Comfort learning CRM and estimating software.
• Aspire experience is a plus.
• Previous landscaping or horticultural experience is helpful but not required.
• Valid driver’s license and reliable personal transportation.
• Willingness to travel regularly throughout the City of Chicago.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial landscape clients.
• Build trusted, long-term client relationships through proactive communication, property visits, and consistent follow-through.
• Understand each client’s expectations, priorities, property standards, and upcoming needs.
• Partner with Operations Management to communicate client expectations and set field teams up for success.
• Address client questions and concerns promptly and coordinate with Operations through resolution.
• Follow up with clients to confirm concerns have been addressed satisfactorily.
• Conduct regular property visits and identify landscape improvement opportunities.
• Prepare accurate estimates, proposals, and contract documents.
• Present recommendations to clients and follow up consistently on open proposals.
• Lead the annual contract-renewal process for assigned clients.
• Maintain accurate client notes, opportunities, proposals, and follow-up activity in Aspire.
• Assist the Accounts Receivable team when client involvement is needed to resolve outstanding balances.
• Occasionally respond to time-sensitive client or property needs outside normal business hours, including limited weekend or snow-event support.

Skills

Client relationship management

Sales experience

Communication skills

Organization skills

Time management

Pricing discussions

Problem solving

Estimates & proposals

Independent work

CRM software

Estimating software

Aspire experience

Landscaping knowledge

Driver's license

Travel readiness

Tools

CRM software

Estimating software

Job description

Woodlawns Landscape Company is seeking a confident, motivated Landscape Client Representative to manage a portfolio of commercial landscape clients in Chicago. You will be the primary contact, align with operations, resolve concerns, and deliver high-quality work while building lasting relationships.

The role emphasizes developing client trust, understanding expectations, preparing proposals, and guiding contract renewals, with potential for growth into senior leadership roles within the