Commercial IT Customer Engagement Specialist

Digital Prospectors; Bedford (MA); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company is seeking a Commercial IT Customer Engagement Specialist to enhance their IT systems within customer engagement platforms. The role requires strong technical leadership and project management skills, with a focus on collaboration and communication. Ideal candidates will have extensive experience with Veeva CRM and a background in the pharmaceutical industry.

Qualifications

• 10+ years of experience with business-facing IT applications.
• 8+ years of hands-on experience with Veeva CRM.
• 1+ years of project management experience preferred.

Responsibilities

• Lead discussions to gather business and technical requirements.
• Manage production support activities and triage issues.
• Act as a project manager for ongoing initiatives.

Skills

Analytical skills

Communication

Project management

Attention to detail

Education

Bachelor's degree in Information Technology

Tools

Veeva CRM

PromoMats

Job description

Position:

Commercial IT Customer Engagement Specialist

Location:

Texas (Remote - Texas-based candidates preferred)

Length:

9+ months

*W2 Candidates Only, No C2C or 1099

Job Description:

Our client is seeking a highly skilled and motivated Commercial IT Customer Engagement Specialist to join their dynamic team. This role plays a key part in maintaining and enhancing Commercial IT systems, particularly within customer engagement platforms. The successful candidate will bring a strong blend of technical leadership, business analysis, project coordination, and production support expertise.

Essential Duties and Responsibilities (but not limited to):

1. Lead discussions to gather and document business, functional, and technical requirements for all releases related to Customer Engagement systems.
2. Provide comprehensive meeting documentation including minutes, action items, and deadlines.
3. Collaborate with vendor partners on technical walkthroughs, requirement validations, and testing procedures.
4. Facilitate solution demos and prototyping sessions with business stakeholders.
5. Create and manage User Acceptance Testing (UAT) scenarios, coordinate UAT execution, and resolve issues alongside vendors and business users.
6. Analyze system change impacts on downstream systems (i.e., integrations and reporting), coordinating changes with relevant teams.
7. Partner with data management teams on integration requirements between Commercial IT systems and enterprise data warehouses.
8. Manage production support activities by triaging issues, documenting and tracking incidents, and maintaining clear communication with business users.
9. Act as a project manager for ongoing initiatives, ensuring milestones are met and stakeholders are informed.
10. Report project progress, risks, and issues to Commercial IT leadership in a timely manner.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 10+ years of experience working with business-facing IT applications.
• 8+ years of hands-on experience with Veeva CRM, including implementation and integration best practices.
• Strong analytical skills with the ability to troubleshoot complex issues and translate business needs into system solutions.
• Proven ability to communicate and document business requirements clearly and effectively.
• Experience with application testing based on business requirements.
• Familiarity with integrating Veeva CRM into broader IT ecosystems.
• Exposure to other Commercial IT platforms such as PromoMats is a plus.
• Prior experience in the pharmaceutical or life sciences industry is highly desirable.
• Strong communication skills, both verbal and written.
• Excellent attention to detail, time management, and organizational skills.
• Self-driven with a focus on outcomes and continuous improvement.
• 1+ years of project management experience preferred.
• Basic understanding of packaged applications and database systems is a bonus.

Additional Information:

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

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