Commercial Insurance Admin Specialist

Origin Bank; West Monroe (LA); On-site; USD 34,000 - 52,000; Full time

Job summary

Origin Bancorp seeks a detail‑oriented insurance administrative assistant to support the CSR team in maintaining the book of business and delivering excellent customer service. This role handles document provision, policy processing, and interaction with clients and mortgagees.

Key duties include updating EPIC, processing endorsements and renewals, and ensuring timely payments and cancellations. A high school diploma or GED is required, with a P&C license preferred. Travel may be possible.

Qualifications

• High school diploma or GED or higher.
• Property and casualty license preferred.
• Ability to learn personal insurance terminology and coverage forms.

Responsibilities

• Daily production and delivery of: Proof of insurance ID Cards
• Providing policy declaration pages to insured, CPA, mortgagee, etc.
• Policy processing – compare policy received from insurance company to prior policy at renewal.
• Update EPIC as needed.
• Initiate change requests made to companies via EPIC & company website if available
• Process endorsements, reinstatements, and renewal quotes in a timely manner
• Produce and process policy cancellations timely
• Review and process suspense activities daily
• Assist with customer phone calls for non‑coverage issues or questions
• Complete and process company payments online and in EPIC for direct bill/sweep transactions
• Assist CSR’s and process mail as requested
• Punctuality and attendance is required to perform such duties.

Skills

Insurance terminology

Attention to detail

Education

High school diploma or GED

Job description

Origin Bancorp seeks a detail‑oriented insurance administrative assistant to support the CSR team in maintaining the book of business and delivering excellent customer service. This role handles document provision, policy processing, and interaction with clients and mortgagees.

Key duties include updating EPIC, processing endorsements and renewals, and ensuring timely payments and cancellations. A high school diploma or GED is required, with a P&C license preferred. Travel may be possible.