Administrative Assistant – Commercial Insurance

Jobtailor; Gillette (WY); On-site; USD 38,000 - 52,000; Full time

Job summary

HUB International Limited in Gillette, WY is seeking a Policy Service Associate I to provide administrative and clerical support to the Account Management & Service team. You will work with Account Managers to process client requests, endorsements, cancellations, certificates of insurance, and binders, building your own book of business over time.

This role emphasizes accuracy, clear written and verbal communication, and readiness to learn carrier websites for quotes.

Qualifications

• 2+ years of office experience.
• High school diploma or equivalent; some college preferred.
• Must obtain Property/Casualty or Life/Health license within 120 days.

Responsibilities

• Process client service requests, endorsements, cancellations, and binders.
• Assist Sales Executives and/or Account Managers with tasks as assigned.
• Prepare proposals for presentation.
• Check in policies for accuracy and communicate variances with Account Manager.
• Maintain accurate records and assist with renewals.
• Prepare and maintain relevant reports.

Skills

Clerical skills

Data entry

Communication skills

Account management support

Education

High school diploma or equivalent

Some college

Tools

Microsoft Office

Job description

OVERVIEW

The Policy Service Associate I will provide administrative and clerical support to department members. Works directly with Account Managers to assist in processing client requests for service; processing endorsements, cancellations, and binders; requesting worksheets and experience modifications at renewal; verifying and maintaining account files. Assist with maintaining client relationships. Learning to use carrier websites for online quoting. Learning to become more independent and proficient at tasks performed for others for the purpose of serving clients directly in the future and handling own book of business. The Policy Service Associate I takes primary direction from assigned mentor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clerical duties with minimal errors, e.g., filing, mail preparation, data entry, photocopying, etc.
• Assist Sales Executives and/or Account Managers with tasks as assigned.
• Assist with processing client service requests, endorsements, cancellations, certificates of insurance and binders.
• Prepare proposals for presentation.
• Check in policies for accuracy and communicate variances with Account Manager.
• Assist in maintaining and verifying accurate records.
• Review monthly renewals in advance and assist in renewal processing.
• Prepare and maintain relevant reports (Example: download report).
• Provide backup support for Administrative Assistants.
• Good written and verbal communication.
• Ability to interact and communicate positively with co-workers.
• Any other duties as appropriate and assigned by management.

LICENSING OR CERTIFICATION REQUIREMENTS

MUST obtain current Property/Casualty or Life/Health License (depending on department alignment) in resident state within 120 days of hire; includes maintaining by meeting all continuation education and other requirements.

WORK AND EDUCATION EXPERIENCE REQUIREMENTS

• 2+ years' office experience.
• High school diploma or equivalency; some college preferred.

DEPARTMENT: ACCOUNT MANAGEMENT & SERVICE

• Required Experience: 1-2 years of relevant experience.
• Required Travel: No Travel Required.
• Required Education: High school or equivalent.

EQUAL OPPORTUNITY EMPLOYER

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.