Commercial Fleet Service Manager - Ford Westborough

Herb Chambers Honda of Burlington; Westborough (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Insurance: medical, vision, dental

401k with company match

Job summary

Herb Chambers Honda of Burlington is looking for a Commercial Fleet Service Manager to provide exceptional customer experiences and lead a talented team. This position involves maintaining customer satisfaction, resolving conflicts, and training team members. The role offers a salary range of $130-150K, including base and commission. Company benefits include weekly pay, health insurance, and continuous career development opportunities. Join our innovative team to redefine the automotive service experience.

Qualifications

• Minimum of eighteen years of age.
• Valid driver's license required.
• Must pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a friendly manner and obtain vehicle information.
• Advising customers on vehicle maintenance according to manufacturers' specifications.
• Manage service appointments and follow-up procedures.

Skills

Customer service

Phone skills

Computer skills

Job description

Commercial Fleet Service Manager - Ford Westborough

Westborough, MA, USA

Job Description

Posted Friday, May 8, 2026 at 4:00 AM

Commercial Fleet Service Manager - Ford Westborough

Salary Range $130-150K comprised of base + commission

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Manager who will help us redefine the car-buying/service experience.

The Service Manager is responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not unduly compromise the customer’s interest, while maintaining appropriate attention to department profits. He or she is also responsible for recruiting, supervising and training of the team members. The position also requires the ability to establish and maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department. Periodic, effective performance evaluations of all department personnel are required.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities