Commercial Field Technician

Aspirecomm

Naples (FL)

On-site

USD 45,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible schedule

Referral program

Job summary

Aspire Communications, working as a subcontractor for Summit Broadband, is seeking a Commercial Cable Tech lead to install, maintain, and troubleshoot cable TV, internet, and phone services for business customers. The role requires coordinating a commercial crew, reporting progress, and ensuring high service reliability.

You will oversee cable system maintenance, provide field support, and train staff while traveling to Lakeland and Tampa for installations and support as needed.

Qualifications

Proven experience in cable system installation, maintenance, and troubleshooting.
Strong organizational and communication skills.
Ability to bend, squat, and lift.
Ability to manage multiple tasks and projects.
Proficiency in technical support and customer service.
Valid driver’s license and ability to travel regularly.

Responsibilities

Serve as the primary point of contact for communication with the summit management team.
Coordinate and assign tasks to internal technicians, ensuring effective job distribution.
Monitor and document project and job information, including tracking technicians’ daily hours.
Oversee the installation, configuration, and maintenance of cable equipment at customer locations.
Perform cable splicing, termination, and system testing.
Provide technical support to customers and address inquiries.
Maintain inventory of supplies and order as needed.
Provide training to technicians and staff.
Stay informed about new technologies and implement upgrades.
Travel frequently to Lakeland and Tampa for installations and support.

Skills

Cable system installation

Troubleshooting

Organizational skills

Communication skills

Physical fitness

Multi-tasking

Technical support

Driver's license

Travel willingness

Tools

Cable splicing tools

Test equipment

Job description

Description

Who We Are?

Aspire Communications is a startup, turn-key technology integration company based in Orlando, Florida. Formed in September of 2019, Aspire has quickly grown into a 150+ person operation in less than five years and continues to rapidly expand.

Role Summary

A commercial technician is responsible for installing, maintaining, and troubleshooting Summit Broadband's cable television, internet, and telephone services for business customers. You will be employed by our company, Aspire Communications, working as a subcontractor for Summit Broadband. We're looking for a lead to step in and help lead our commercial team!

Responsibilities

Day-to-Day Communication and Coordination

Serve as the primary point of contact for communication with the summit management team.
Coordinate and assign tasks to internal technicians, ensuring effective job distribution and completion.

Project and Job Tracking

Monitor and document project and job information, including tracking technicians’ daily hours.
Ensure accurate and timely reporting of project status and job completion

Technical Support and Troubleshooting

Act as the main point of contact for internal technicians, providing troubleshooting support and resolving technical issues.
Oversee the installation, configuration, and maintenance of cable television, internet, and telephone equipment at customer locations.

Cable System Maintenance

Perform cable splicing, termination, and system testing to verify performance and reliability.
Troubleshoot and repair any issues with the cable system to ensure optimal performance.

Customer Support

Provide technical support to customers experiencing service issues, ensuring high levels of customer satisfaction.
Address customer inquiries and concerns promptly and professionally.

Inventory and Supply Management

Maintain inventory of necessary supplies and equipment.
Order supplies as needed to ensure operational efficiency.

Training and Guidance

Provide training and guidance to technicians and staff, fostering skills development and adherence to best practices.

Technology and Field Updates

Stay informed about new technologies and industry developments.
Implement necessary upgrades or changes to improve the cable system and service delivery.

Travel Requirements

Frequently travel to the Lakeland and Tampa areas for installations and support.

To be successful in this role, a Summit Broadband Commercial cable technician should have strong technical skills and the ability to work with a variety of equipment and tools. They should also have excellent problem-solving skills and the ability to work independently as well as part of a team. Good communication skills are also important, as the technician may need to work with customers and other team members to resolve issues.

Requirements

Proven experience in cable system installation, maintenance, and troubleshooting.
Strong organizational and communication skills.
Ability to bend, squat, lift.
Ability to manage multiple tasks and projects effectively.
Proficiency in technical support and customer service.
Valid driver’s license and ability to travel regularly.

Job Type: Full-time

Benefits