Commercial Network Technician

Summit Broadband; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Summit Broadband is seeking a Commercial Network Technician to join the Commercial Operations Team in Central Florida. The role focuses on installation, maintenance and documentation of the IP/MPLS network, with responsibility for customer premises equipment, network devices and service provisioning for commercial accounts.

The position requires strong customer service and technical skills, familiarity with CPE, VoIP, IPTV, CATV practices, and the ability to work on-site and in the field,

Qualifications

• Completion of a college program related to CATV or equivalent experience is essential
• Bachelor’s degree in a technical area (engineering or computer science) preferred
• CCNA or JNCIA certification desirable

Responsibilities

• Maintains telecommunications and network systems including phone systems, network nodes and IPTV where applicable
• Maintenance, design, provisioning and troubleshooting of network topology components
• Splicing coax, CAT5/6 and fiber optics; install and balance distribution lines
• Install, inspect, monitor and test cable transmission and distributions systems
• Serve as level two technical support for Network Engineers and NOC
• Document and read Electronic Network Ticket Management system
• Communicate clearly with business clients
• Support 24/7/365 operations and after-hours outages

Skills

HFC tests

CLI testing

Troubleshooting

CPE configuration

Provisioning circuits

Network installation

Turn-ups

MACD (Moves, Adds, Changes, Deletions)

OSHA/NESC/NEC familiarity

Customer communication

Independent work

Valid driver's license

Climb ladders/bucket trucks

Physical stamina

On-call readiness

Education

College program related to CATV

Bachelor’s degree in engineering or CS

CCNA or JNCIA desired

Job description

Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Commercial Network Technician to join our Commercial Operations Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title

Commercial Network Technician

Reports to

Manager, Network Services

Status

Full Time/Non-Exempt

Location

Central Florida

Position Summary

The Commercial Network Technician must have very strong customer service skills and exceptionally strong technical skills working with customer CPE, a variety of network and access equipment devices, as well as designs and configurations. This employee will spend a portion of their time in customer premises and will also interface with business, commercial customers and VIP or special case residential customers. This position will work both the installation and maintenance of network equipment/sites and customer services for Summit Broadband. This position includes the documenting and building of the IP/MPLS Network infrastructure and ensuring birth certificates are accurate and in place ensuring continuous functionality, network security, reliability and redundancy and optimization of network resources. Excellent customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all customer installation, maintenance, and updates in the commercial, business and VIP residential product suite in addition to the installation and maintenance of Network equipment and sites in the Central Florida region.

Essential Duties and Responsibilities

• Maintains Telecommunications and network systems, including phone systems, network nodes, terminals, and network systems (both infrastructure as well as customer-facing). This includes maintenance, operation and provisioning of the following:
  • HFC proof of performance testing
  • CLI testing/repair
  • VoIP, both internal and third-party VoIP services
  • TDM, both internal and third party TDM services
  • SIP, both internal and third-party SIP services
  • Star2Star Telephone system support
  • IPTV, where applicable
• Maintenance, design, provisioning and troubleshooting of various network topology components, including long haul transport and metro transport
• Distribution construction, preventative, and demand maintenance.
• Splicing all types of coax cable, CAT 5/6 cable and fiber optics.
• Setting equipment levels, set up and change out of amplifiers, calculate signal level losses in cable or fiber, and balance electronics equipment for distribution lines.
• Install, inspect, monitor, test and adjust cable transmission and distributions systems; both forward and reverse
• Repair or replace faulty cables, power supplies, amplifiers and other associated transmission and distribution equipment
• Conduct system tests such as signal/noise, MER, BER, optical power and signal level.
• Troubleshooting and restoration of service; service calls
• Configuration of multiple types of network and access network equipment.
• Monitors and understands network capacity components including ports, transport circuits and bundles.
• Acts as level two technical support and “smart hands” for the Network Engineers in the IP and MPLS team, serving as technical support to the Network Operations Center (NOC).
• Acts as “smart hands” for break/fix as s=well as optimization activities for network facing events.
• Ability to clearly document, update and read/follow the Electronic Network Ticket Management system.
• Clear communication with business clients.
• Identify and resolve NESC violations
• Installation of new services at the subscriber’s location including analog, digital, Voice, IPTV, HDTV and HSD service.
• Other duties as assigned including non-technical and administrative/project management duties

Required Skills & Qualifications

• HFC proof of performance testing
• CLI testing and repair
• Troubleshooting, forward and return signal issues
• Configuring – Physical configuration of CPE equipment as well as some network access equipment
• Provisioning – Assist NOC and Network Engineers in provisioning circuits for both network and customer configurations
• Installations – Act as the lead on network equipment installation and augmentation, as well as on OSP installations of CPE equipment
• Test and Turn Ups – Work with NOC, Network Engineers and Customer IT vendors to test and turn up circuits.
• MACD – Manage Moves, Adds, Changes and Deletions of network and customer services.
• Familiar with OSHA, NESC and NEC requirements
• At least five years CATV experience as a network/line technician
• Excellent communication skills with customers and co-workers
• Ability to translate business objectives and customer needs into technical requirements and configurations
• Ability to work independently
• Ability to prioritize and organize effectivelyMust possess and maintain a valid driver's license with proof of good driving record
• Climb ladders and bucket trucks, as determined by the systems requirements
• Lift and carry loads of 70 lbs. or more
• Work while standing 50 -70% of the time
• Perform Work in confined spaces such as crawl spaces or attics
• Work near power lines and electricity
• Manipulate connectors, fasteners & wire; use hand tools
• Drive company vehicle in performance of duties in a safe and responsible manner
• Work and travel in inclement weather
• Vision ability: close vision, peripheral vision and ability to adjust focus
• Must be able to pass criminal background check and drug test
• Must have a clear MVR and a valid driver’s license
• Must be able to speak, read, and understand English
• Respond to the needs of a 24/7/365 operation
• Must be able to work after hours and weekends. Remain in service during outages until resolved.
• Remain in a state of readiness to handle call issues when on call. Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.
• Must be able to work emergency schedules during natural disasters and network outages.
• Flexibility to work mandatory overtime in order to meet business needs.

Education / Certification

• Completion of a college program related to CATV or a combination of college, correspondence or industry courses related to CATV or equivalent experience is essential
• Bachelor’s degree in technical area -- engineering or computer science preferred
• CCNA or JNCIA desired

Summit Broadband is a life-line service provider and this position is classified as essential. Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband is a drug and tobacco free workplace.

Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.