Commercial Facilities Operations Coordinator - Repair & Maintenance

Rivian; Irvine (CA); On-site; USD 77,000 - 97,000; Full time

Job summary

Rivian is seeking a Commercial Facilities Operations Coordinator in Irvine to oversee the operational support and maintenance of their retail spaces and service centers. This role will ensure exceptional customer experiences by managing repair work orders, supporting large-scale programs, and maintaining high operational standards. Candidates should possess strong organizational abilities and at least two years of relevant facilities experience.

Benefits

Medical/Rx insurance packages

Dental and vision insurance

Flexible work from home options

Qualifications

• At least 2 years of facilities, project management, or construction experience.
• Experience in a fast-paced customer service environment.
• Proven operating knowledge of computer maintenance management systems (CMMS) software.

Responsibilities

• Implementing programs to ensure facilities are operating optimally.
• Monitoring vendor performance and tracking key performance indicators.
• Managing after-hours escalations and weekend emergencies.

Skills

Organizational skills

Attention to detail

Vendor management

Plumbing knowledge

Electrical knowledge

Customer service

Job description

Commercial Facilities Operations Coordinator - Repair & Maintenance

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Commercial Facilities Operations Coordinator - Repair & Maintenance

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About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian’s Commercial Facilities Operations Team is currently searching for a Repair and Maintenance Coordinator to provide operational support and maintenance activities for Rivian’s Retail Spaces and Service Centers. This Coordinator will ensure that any Commercial Teams can provide an exceptional customer experience and remain focused by receiving, assessing, and dispatching work orders. Staying in close communication with local on-site teams to ensure Rivian’s standards are met throughout the process is vital. Additionally, this role will have the opportunity to support the rollout of large-scale programs and ad hoc projects.

Responsibilities

• Implementing programs and procedures to keep the Rivian facilities and properties operating at their best, exceeding our expectations by responding to all service and repair work orders; providing corrective action as needed.
• Drive and monitor vendor performance to maintain Rivian standards, reviewing vendor proposals and invoices, ensuring scope of work is captured and accurate.
• Communicate status updates, maintain accurate records, and official documentation. Track and report key performance indicators for Quarterly Business Reviews, ensuring operational efficiency.
• Identifying and escalating reoccurring issues, while providing feedback for programmatic changes based on findings.
• Managing and supporting after hours escalations, as well as weekend emergencies on a rotational basis
• Track, manage, analyze purchase requisitions, and operating expenses. Identify and report any inconsistent data to determine the impact and/or accuracy of expenses.
• Partnering with internal and external partners to ensure warranty and landlord related work orders are completed within a timely manner.
• Perform ad hoc facility management projects as identified by the Repair and Maintenance manager including; new site openings and small works requests.
  
  

Qualifications

Required:

• Experience: At least 2 years of facilities, project management, or construction experience is needed for this role.
• Office Location Requirement: Ability to work from Rivian’s Irvine Workspace, the El Segundo Workspace, or the future Midtown Atlanta Workspace at least three days per week is required for this role.
• Work From Home: Ability to work from home two days a week is supported as well.
• On-Call: Participation in a rotating on-call schedule, including occasional weekends, late nights, and holidays, to resolve critical production issues is also required.
• Skills:
• A self-starter with strong organizational skills, attention to detail, accurate, and timely communicator, with the ability to shift focus and adjust to rapidly changing priorities.
• Ability to operate independently, raise escalations, and communicate rapidly.
• Proven operating knowledge of plumbing, electrical, HVAC, interior/exterior repairs, and services.
• Proven ability to manage third party vendor relationships.
• Experience in customer service with a fast-paced and dynamic environment.
• Knowledge of Computerized Maintenance Management System (CMMS) software with ability to learn new software quickly like Purchase Order Management systems, Design & Construction tools.
• Ability and willingness to travel dependent on business needs.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  

Preferred

• Experience with Google Docs, Sheets, Calendar, Gmail, Drive, and Slides is strongly preferred.
• Experience with Airtable, Jira, ServiceNow is also preferred.
  
  

LMR

Pay Disclosure

Salary Range for Irvine & El Segundo, CA based applicants: $77,000 - $97,000 annually

Note: Actual compensation will be determined based on experience, location and other factors permitted by law).

Rivian Benefits: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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