Commercial Excellence Lead — Salesforce & Data Insights

Johns Manville; Littleton (CO); On-site; USD 77,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Tuition reimbursement

Wellness program

Job summary

Johns Manville in Colorado is seeking a Commercial Excellence Specialist who enjoys turning data into insights, improving processes, and driving smarter commercial decisions across Sales, Customer Service, Finance and Technology.

In this highly collaborative role, you\'ll leverage Salesforce/CRM to streamline workflows, develop KPI dashboards, and support cross-functional teams with practical analytics and reporting.

Qualifications

• Bachelor's degree in business, engineering or a related field.
• At least 3 years of experience in sales operations, commercial operations, business analytics or a related area.
• At least 3 years of experience working with CRM systems, with Salesforce strongly preferred.
• Demonstrated ability to identify and implement process improvements.
• Strong analytical and problem-solving skills, including the ability to turn complex data into meaningful insights.
• Working knowledge of business intelligence and reporting tools.
• Working knowledge of AI tools and resources.
• Strong project management, planning and prioritization skills.
• Strong presentation and communication skills.
• Proficiency in Microsoft365.
• Ability to work independently while collaborating effectively across teams.
• Customer-focused mindset with the ability to adapt to changing business needs.

Responsibilities

• Drive commercial process improvement.
• Identify opportunities to simplify and connect disparate processes into more effective, integrated commercial workflows.
• Partner with Commercial and Customer Service teams to uncover pain points, identify root causes and develop practical solutions.
• Lead small- to medium-sized projects focused on improving commercial effectiveness and operational efficiency.
• Identify opportunities to better leverage Salesforce to improve processes, visibility and user experience.
• Serve as a Salesforce/CRM subject matter expert for Commercial and Customer Service teams. Support reporting, process optimization and effective CRM adoption.
• Help onboard and train new users so they can confidently use Salesforce as part of their day-to-day work.
• Partner with business and technology teams to translate commercial needs into practical CRM improvements.
• Gather, validate and analyze commercial data to help leaders identify trends, opportunities and areas for improvement.
• Transform large or complex data sets into clear, actionable insights.
• Help develop meaningful performance metrics for Commercial and Customer Service teams.
• Use business intelligence tools to strengthen visibility and support data-driven decision-making.
• Partner with Commercial leaders to prepare insights, analysis and presentations for key business meetings, customer visits and events.
• Collaborate across functions, including Commercial, Customer Service, Finance and Technology.
• Contribute to strategic initiatives led by senior Commercial Excellence team members.
• Help create scalable processes and tools that make it easier for teams to deliver results.

Skills

Salesforce

CRM expertise

Process improvement

Analytical thinking

Project management

Communication skills

Microsoft 365

Education

Bachelor's degree in business, engineering or related field

Tools

Power BI

Excel

Job description

Johns Manville in Colorado is seeking a Commercial Excellence Specialist who enjoys turning data into insights, improving processes, and driving smarter commercial decisions across Sales, Customer Service, Finance and Technology.

In this highly collaborative role, you\'ll leverage Salesforce/CRM to streamline workflows, develop KPI dashboards, and support cross-functional teams with practical analytics and reporting.