Commercial Engineer / Sales Support

SGL Carbon; Strongsville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

SGL Carbon seeks a sales/technical commercial coordinator to support engineered process equipment proposals across the Americas. You will review RFQs, coordinate inputs from Sales, Engineering, Manufacturing and Project Management, and assist with costing, pricing and commercial evaluation.

The role involves customer meetings, technical clarifications, contract reviews and maintaining CRM data quality, with potential growth into a customer-facing commercial role.

Qualifications

• 0-3 years of relevant experience; internships and co-op assignments valued.
• Fluent English required; Spanish or German is a plus.

Responsibilities

• Support technical and commercial proposals for engineered process equipment
• Review RFQs, specifications, drawings, datasheets and commercial requirements
• Coordinate inputs from Sales, Engineering, Manufacturing and Project Management; assist with costing, pricing and proposal preparation
• Participate in customer meetings, technical clarifications and proposal reviews
• Support contract review and identification of commercial risks and open points
• Maintain accurate opportunities, customer information and project status in CRM
• Enter orders within SAP and track open invoices and follow up on late payments
• Support Field Service planning and aftermarket sales activities

Skills

Analytical skills

Interpret specifications

Read drawings

P&IDs literacy

Datasheets comprehension

Communication skills

Customer-facing mindset

Cross-functional collaboration

Microsoft Office

CRM experience

Education

Bachelor's degree in Mechanical/Chemical/Process/Industrial Engineering

Tools

SAP

CRM

Job description

Supports the development of technical and commercial solutions for engineered process equipment serving customers throughout the Americas.

Serves as a link between customers, Sales, Engineering, Manufacturing and Project Management during the quotation and order process.

Reviews RFQs and technical requirements, coordinates proposal inputs, and supports costing, pricing and commercial evaluation. Develops product, application and commercial knowledge with the goal of growing into a customer-facing commercial role.

Key Accountabilities:

Support technical and commercial proposals for engineered process equipment

Review customer RFQs, specifications, drawings, datasheets and commercial requirements

Coordinate inputs from Sales, Engineering, Manufacturing and Project Management Assist with costing, pricing, proposal preparation and commercial evaluation

Participate in customer meetings, technical clarifications and proposal reviews

Support contract review and identification of commercial risks and open points

Maintain accurate opportunities, customer information and project status in CRM

Support order entry, project handover and required commercial documentation

Support progress billing, payment follow-up and financial instruments as required

Develop knowledge of SGL products, applications, manufacturing and customer industries

Collaborate with global Process Technology teams and improve proposal processes

Provides support for Aftermarket Sales and Equipment Sales

Organize daily sales back-office activities, such as - but not limited to:

Invoicing of Progress Billings and support the Letter of Credit process

Performing market research with guidance of sales team

Support sales team in pre-sales and post-sales activities, proactively improve and maintain CRM data quality and integrity

Support customers with RFQs and corresponding quotations

Support Field Service planning, etc.

Entering orders within SAP and tracking open invoices and following up on late payments

Education:

• Bachelor's degree in mechanical, Chemical, Process, Industrial or a related Engineering discipline.

Experience:

• 0-3 years of relevant experience; internships and co-op assignments are valued.
• Chemical process, manufacturing, project or technical sales exposure is a plus.
• Fluent English required; Spanish or German is a plus

Preferred Skills:

• Analytical and structured problem-solving skills
• Ability to interpret specifications, drawings, P&IDs and datasheets
• Clear written and verbal communication
• Interest in customer-facing technical and commercial work
• Ability to work across international and cross-functional teams
• Knowledge of process equipment or engineered-to-order manufacturing is a plus
• Microsoft Office proficiency; SAP and CRM experience are beneficial