Commercial Dispatch & Parts Specialist

Advance Auto Parts Inc.; Columbus (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Commercial Specialist to assist with dispatching and coordinating commercial deliveries and to maintain the store vehicle fleet. You will perform account visits, upsell parts, and support sales initiatives while ensuring safety and proper procedures are followed.

The role requires strong communication, inventory knowledge, and the ability to multi-task in a fast-paced environment, including occasional weekends and after-hours support.

Qualifications

• Proven ability to dispatch and coordinate commercial deliveries.
• Strong knowledge of inventory management and parts lookup.
• Excellent communication and relationship-building with customers.

Responsibilities

• Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures (pick, stage, deliver, returns, core handling collection of credit accounts, customer relationship building)
• Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value
• Lead commercial program when the CPP is not present (i.e. Weekends as business and customer demands require)
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management
• Support onboarding and shadowing of new team members

Skills

Communication skills

Inventory management

Customer service

Sales skills

Multitasking

Dispathcing knowledge

Vehicle maintenance knowledge

Education

High school diploma or GED

ASE Certification

Tools

MS Excel

MS Word

Job description

Advance Auto Parts Inc. is seeking a Commercial Specialist to assist with dispatching and coordinating commercial deliveries and to maintain the store vehicle fleet. You will perform account visits, upsell parts, and support sales initiatives while ensuring safety and proper procedures are followed.

The role requires strong communication, inventory knowledge, and the ability to multi-task in a fast-paced environment, including occasional weekends and after-hours support.