Commercial Digital Operations Manager - Bank Operations - Wheeling, WV

Davita Inc.; Uniontown (OH); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the banking sector is seeking a Commercial Digital Operations Manager fully remote. This role focuses on managing digital operations for commercial clients, ensuring a customer-first environment and oversight of a dedicated team to enhance client experiences and operational efficiency.

Qualifications

• Minimum of five years banking experience including digital banking and operations.
• Minimum of two years' supervisory or leadership experience.

Responsibilities

• Manage Digital Operations, overseeing team interactions with clients.
• Drive customer satisfaction and efficiency through automation.

Skills

Customer/user experiences

Digital banking

Bank operations

Leadership

Problem-solving

Effective communication

Education

Bachelor's Degree

Tools

Microsoft Office

FIS Digital applications

Job description

Commercial Digital Operations Manager - Bank Operations

#51-8044

Multiple Locations

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This position is 100% remote within the Bank's footprint. Employee will work full-time remotely outside of a WesBanco location, with occasional in-person meetings. Primary functions are performed remotely.

Location

Wheeling

Work Hours per Week

37.5

Requirements

• Bachelor's Degree preferred
• Minimum of five years banking experience including digital banking, banking operations, technology, or a digital product management role in another industry, or an equivalent combination of degree and experience
• Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred
• Minimum of two years' supervisory or leadership experience

Job Description

Summary: Responsible for managing Digital Operations, focusing on commercial clients. Oversees team interactions with clients via self-service platforms and payment executions (ACH, Wire, RTP, etc.).

Collaborates with direct reports to foster a customer-first environment, driving satisfaction and efficiency through automation and stakeholder collaboration.

Supervisory Responsibilities

Includes interviewing, hiring, training, performance appraisal, rewards, discipline, and conflict resolution, in accordance with policies and laws.

Interpersonal Skills

• Professional appearance, relations, work ethic, and attitude
• Effective written and oral communication skills
• Ability to interact across all organizational levels
• Manage multiple priorities and delegate effectively under deadlines

Essential Duties

• Lead and manage a team ensuring timely, accurate task completion
• Handle daily operations of digital applications and payment processes
• Ensure positive customer experiences and promote bank products/services
• Resolve complex issues and partner with internal teams for cross-training and process improvements
• Design, implement, and monitor processes, advocating for scalability and automation
• Maintain application effectiveness and process documentation
• Drive innovation and new capabilities for clients
• Provide staff training and monitor performance metrics
• Maintain SOX controls and compliance documentation

Other Requirements

• Adhere to banking regulations, policies, and complete compliance training
• Effective communication, leadership, and organizational skills
• Knowledge of account documentation, problem-solving, and proficiency in Microsoft Office
• Knowledge of FIS Digital applications and ability to learn new systems

Additional Details

• Full-Time
• Area of Interest: Operations
• Locations include multiple U.S. cities, including Wheeling, Ohio, Michigan, Tennessee, West Virginia, Indiana, Kentucky, Pennsylvania, and Ohio.