Commercial Digital Operations Manager - Bank Operations - Wheeling, WV

Davita Inc.; Chattanooga (TN); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading banking institution is looking for a Commercial Digital Operations Manager to oversee the management of Digital Operations focusing on commercial clients. The role includes leading a team responsible for enhancing customer experiences through various digital banking platforms and ensuring efficient payment operations. Ideal candidates will have extensive banking experience and strong leadership skills, emphasizing a customer-first approach.

Qualifications

• Minimum of five years banking experience including digital banking.
• Two years' experience in a supervisory or leadership role required.
• Strong knowledge of digital banking and technology preferred.

Responsibilities

• Manage and oversee the Digital Operations team.
• Ensure positive client experiences through digital platforms.
• Directly manage staffing, hiring, and training.

Skills

Digital banking

Bank operations

Customer experience

Leadership

Analytical skills

Problem-solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

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Commercial Digital Operations Manager - Bank Operations

#51-8044

Multiple Locations

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Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Wheeling

Work Hours per Week

37.5

Requirements

Bachelor's Degree preferred;

Minimum of five years banking experience including digital banking, banking operations, technology or a digital product management role in another industry or equivalent combination of both degree and experience required.

Strong knowledge of digital banking, bank operations, technology, and customer/user experiences preferred.

Minimum of two years' experience in a supervisory or leadership role required.

Job Description

SUMMARY:

Responsible for the management and oversight of Digital Operations, with a focus on our commercial clients. Responsible for the oversight of the team of individuals that engage and interact with clients through our self-service platform, and those customers that execute payments (ACH, Wire, RTP, etc.) through WesBanco.

The Commercial Digital Operations Manager will collaborate with his/her direct reports to create a working environment that puts our customers first, and excels at driving customer satisfaction at all touchpoints. Drives efficiency and effectiveness in daily processing by collaborating with stakeholders and utilizing automation.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to interact effectively across all levels of the organization.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manages and leads a team of employees and ensures tasks are completed timely and accurately.

Directs, manages and leads a staff including hiring, scheduling, training, preparing performance evaluations and making salary recommendations.

Oversees the daily operation of commercial-facing digital applications and payment operations.

Ensures positive experiences when addressing our customers' needs, and giving seamless Digital options at every touchpoint, while helping to promote Banks' products and services.

Responds to and resolves complex issues within the area of responsibility.

Partners with our internal business partners to develop and cross-train on various Digital Banking and Payments topics.

Oversees the design, implementation and monitoring of processes and procedures related to assigned areas. Collaborates with stakeholders and champions for scalability and automation.

Ensures effective use of applications and identify process improvement opportunities. Works with team to maintain process flow documentation for assigned systems and area of responsibility.

Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to market.

Provides training and guidance to staff with respect to understanding, processing and managing the workload.

Assists in the creation of and monitoring of metric reports to identify opportunities for improvement and/or automation.

Maintain SOX control documentation and other controls around assigned systems and areas of responsibility.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to interact effectively across all levels of the organization.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

Understanding of account documentation and retention requirements.

Excellent verbal and written skills and presentation skills with the ability to define and solve problems.

Team player with a positive outlook

Demonstrated leadership ability and skills.

Ability to work independently and meet communicated deadlines.

Excellent analytical, problem-solving and decision making skills.

Demonstrated proficiency in basic computer applications such as Microsoft Office.

Knowledge of FIS Digital applications preferred.

Ability to learn other banking systems.

Full-Time/Part-Time

Full-time

Area of Interest

Operations

All Locations

Uniontown, Ohio, United States

Ann Arbor, Michigan, United States

Chattanooga, Tennessee, United States

Cincinnati, Ohio, United States

Independence, Ohio, United States

Columbus, Ohio, United States

Defiance, Ohio, United States

Fairmont, West Virginia, United States

Findlay, Ohio, United States

Fort Wayne, Indiana, United States

Frankfort, Kentucky, United States

Huntington, West Virginia, United States

Indianapolis, Indiana, United States

Ironton, Ohio, United States

New Albany, Indiana, United States

Franklin, Tennessee, United States

Parkersburg, West Virginia, United States

Pittsburgh, Pennsylvania, United States

Toledo, Ohio, United States

Wheeling, West Virginia, United States

Youngstown, Ohio, United States

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