Commercial Development Director

Essity North America Inc.; Charlotte (NC); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Essity North America Inc. seeks a Director, Commercial Operations for the Health & Medical Business Unit in the US. Lead the Commercial Operations function across Contracting, Analytics, Pricing, and Training, guiding a 20–25 person team through four direct reports.

Drive profitable growth and data-driven decision making in a hybrid Charlotte, NC role. You will shape pricing governance, healthcare contracting strategies, and organizational transformation while collaborating with Sales,

Qualifications

• 10+ years of progressive leadership in Commercial Operations, Contracting, Pricing, Analytics, Sales Operations, or related commercial functions.
• Extensive experience in healthcare contracting, including GPOs, hospital systems, commercial agreements, and market access environments.
• Proven success leading managers and multifunctional commercial organizations.
• Experience leading CRM platforms.
• Strong understanding of pricing strategy, commercial analytics, revenue optimization, and business performance management.
• Demonstrated ability to influence senior stakeholders and lead organizational transformation across multiple business functions.
• Experience in healthcare, medical devices, life sciences, or related industries is preferred.

Responsibilities

• Lead and develop the Commercial Operations organization, including Contracting, Commercial Analytics, Pricing, and Commercial Training functions.
• Lead an organization of approximately 20–25 employees through four direct reports.
• Develop and execute commercial operations strategies that support business objectives, profitable growth, and operational excellence.
• Provide leadership and oversight of healthcare contracting activities, including GPOs, hospital systems, commercial agreements, and contract governance.
• Drive pricing strategy, pricing governance, and profitability initiatives to maximize commercial performance.
• Oversee commercial analytics, reporting, business intelligence, and performance management to support data-driven decision-making across the organization.
• Partner closely with Sales, Marketing, Finance, Legal, Customer Service, and other key stakeholders to execute commercial priorities and transformation initiatives.
• Build organizational capability, develop talent, and foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Champion process improvement, automation, and scalable commercial solutions that strengthen business performance and customer success.

Skills

Commercial leadership

Pricing strategy

Contracting

Analytics / BI

Stakeholder management

CRM platforms

Healthcare industry knowledge

Tools

CRM platforms

Job description

Who We Are

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

About the Role

As Director, Commercial Operations for the Health & Medical Business Unit in the US, you will lead and optimize our Commercial Operations function, driving commercial excellence across four key pillars, Contracting, Commercial Analytics, Pricing and Commercial Training.

As a member of the US Leadership Team, you will play a critical role in enabling profitable growth, improving commercial effectiveness, and supporting data-driven business decisions across the organization.

You will lead an organization of approximately 20–25 employees through four direct reports responsible for Contracting, Commercial Analytics, Pricing, and Commercial Training.

Contracting is a key area of focus within this role, supporting strategic relationships across GPOs, hospital systems, and major healthcare customers.

This will be a hybrid position and the ideal candidate should live in Charlotte, NC.

What You Will Do

• Lead and develop the Commercial Operations organization, including Contracting, Commercial Analytics, Pricing, and Commercial Training functions.

• Lead an organization of approximately 20–25 employees through four direct reports.

• Develop and execute commercial operations strategies that support business objectives, profitable growth, and operational excellence.

• Provide leadership and oversight of healthcare contracting activities, including GPOs, hospital systems, commercial agreements, and contract governance.

• Drive pricing strategy, pricing governance, and profitability initiatives to maximize commercial performance.

• Oversee commercial analytics, reporting, business intelligence, and performance management to support data-driven decision-making across the organization.

• Partner closely with Sales, Marketing, Finance, Legal, Customer Service, and other key stakeholders to execute commercial priorities and transformation initiatives.

• Build organizational capability, develop talent, and foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

• Champion process improvement, automation, and scalable commercial solutions that strengthen business performance and customer success.

Who You Are

• 10+ years of progressive leadership experience in Commercial Operations, Contracting, Pricing, Analytics, Sales Operations, or related commercial functions.

• Extensive experience in healthcare contracting, including GPOs, hospital systems, commercial agreements, and market access environments.

• Proven success leading managers and multifunctional commercial organizations.

• Experience leading CRM platforms

• Strong understanding of pricing strategy, commercial analytics, revenue optimization, and business performance management.

• Demonstrated ability to influence senior stakeholders and lead organizational transformation across multiple business functions.

• Strong commercial acumen with the ability to translate data and insights into business results.

• Experience in healthcare, medical devices, life sciences, or related industries is preferred. Exceptional candidates from other industries with relevant commercial operations expertise will also be considered.

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

#LI-AK1

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [e-mail]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.