Commercial Customer Success Manager

Builder.io; San Francisco (CA); On-site; USD 155,000 - 200,000; Full time

Job summary

Builder.io is seeking a Commercial Customer Success Manager to enhance customer adoption and satisfaction among mid-market accounts. This proactive role focuses on driving measurable improvements through engagement and relationship-building. Ideal candidates possess experience in customer success, strong analytical skills, and a passion for fostering customer relationships in a dynamic environment.

Benefits

Unlimited time off

Mental health days

Paid parental leave

$500 home office improvement budget

$500 annual learning & development budget

Co-working space reimbursement

100% employer-paid health insurance

401k plan for US employees

Equity options

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Comfortable managing high-volume customer engagements.
• Eager to learn new tools and adapt in fast-paced environments.

Responsibilities

• Manage a dynamic, high-volume book of mid-market customers.
• Drive product adoption by identifying customer usage gaps.
• Lead customer programs like webinars and lifecycle campaigns.

Skills

Customer Success

Account Management

Problem Solving

Communication

Analytical Skills

Education

Bachelor's Degree

Experience in SaaS

Tools

HubSpot

ZenDesk

Coda

Job description

Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. To bring that future to life, we put customers at the center. Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results at scale.

We are looking for a Commercial Customer Success Manager to support our fast-growing Commercial segment. This role is perfect for someone who thrives in a high-velocity environment and is excited to manage a large, diverse book of customers through a mix of digital and 1:1 engagement. You'll use data to surface opportunities, launch experiments, and help customers realize value faster.

This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction.

As a Commercial CSM at Builder.io, you will:

• Manage a dynamic, high-volume book of business made up of Builder's mid-market customers
• Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions
• Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns
• Partner closely with Account Executives and Customer Engineers to align on customer outcomes
• Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight
• Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging
• Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder's roadmap and GTM motions
• Contribute ideas, experiments, and innovations that improve how we deliver value at scale
  
  

You will thrive in this role if you have…

• Have 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Are energized by solving problems at scale - whether that means jumping into a support thread or launching a new email series
• Are organized, analytical, and comfortable managing a high volume of customers and priorities
• Communicate clearly, concisely, and persuasively -especially over async channels
• Love fast-moving, early-stage environments and are comfortable with ambiguity
• Are tech-savvy and curious - eager to learn new tools and translate complex ideas into simple outcomes
• Have a knack for pattern recognition and a bias toward action when you spot opportunity
  
  

Bonus if you have:

• Experience working in a pooled or digital CS model
• Experience supporting developers or technical products
• Experience building lifecycle content or using tools like HubSpot, ZenDesk, or Coda
• Familiarity with the world of digital experience, vibe-coding, headless CMS, or front-end frameworks
  
  

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!

The estimated total compensation for the Commercial Customer Success Manager role is $155,000 - $200,000 USD, which includes base salary and on target commission earnings. Ranges may vary for candidates residing outside of the US, and will be discussed with candidates early in the interview process. Final offer amounts are determined by multiple factors discovered during the interview process, including experience, knowledge, skills, and abilities.

What Builder.io offers you:

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to recharge
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
• 401k (for US based team members). Contribute to your financial future through our Guideline plan
• Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we're pretty stoked about it!)
  
  

About Builder.io:

Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products.

Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks.

Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.