Commercial Coordinator

Expert Technical Solutions; Decatur (AL); On-site; USD 48,000 - 62,000; Full time

Job summary

Expert Technical Solutions in Decatur, AL seeks a Commercial Coordinator to support the Director of Sales with executive administration, reporting, and onboarding coordination. You will track opportunities from RFQ to shipment and collaborate across Sales, Production, Engineering, and Shipping to ensure schedules are met.

The role requires 2+ years in sales operations or a related field, strong MS Office skills, and experience with Epics and Salesforce.

Qualifications

• Associates degree or equivalent with 2+ years of related experience.
• Experience in sales operations, customer service, manufacturing, or related fields.
• Proficient in Epics, Salesforce CRM, and MS Office; strong organizational skills.

Responsibilities

• Provide executive administrative support to the Director of Sales, including calendar management and travel coordination.
• Prepare sales reports, dashboards, and pipeline information; track opportunities through onboarding.
• Coordinate between Sales, Customer Service, Production, Engineering, Quality, Planning and Shipping to meet deadlines.

Skills

Sales operations

Customer service

Analytical skills

Communication

Problem-solving

MS Office proficiency

Education

Associates degree or equivalent

High school diploma or equivalent

Tools

Epics systems

Salesforce CRM

Excel

Job description

Expert Technical Solutions is seeking a highly qualified Commercial Coordinator for one of our premier, industry leading clients in Decatur, AL 35601. This position reports directly to the Director of Sales and serves as their right hand on day-to-day administrative and commercial work. This person will provide executive administrative support to the Director of Sales, prepare sales and pipeline reporting, and track new products and new customers as they move through onboarding — from RFQ through first shipment — coordinating between Sales, Customer Service, Production, Engineering, Quality, Planning, and Shipping along the way.

This is a Permanent, ONSITEopportunity that offers excellent pay, strong benefits, and extensive growth potential.

Duties and Responsibilities

• Provide executive administrative support directly to the Director of Sales, including calendar management, correspondence, travel coordination, and other day-to-day administrative tasks.
• Support the sales team with daily sales operations, customer requests, quotes, and follow-up.
• Maintain accurate customer, quote, opportunity, and sales information in Epics systems.
• Track sales opportunities and ensure timely follow-up from lead, quote, order, delivery.
• Coordinate customer requirements and information between Sales and internal departments.
• Assist with quotations by gathering customer specifications, quantities, materials, finishes, packaging, and delivery requirements.
• Coordinate with Engineering and Production to confirm customer requirements and manufacturing capabilities.
• Track new products and new customers through the onboarding process — from RFQ through first shipment — keeping every step and department on schedule.
• Prepare sales reports, dashboards, forecasts, and pipeline information.
• Analyze sales data to identify trends, opportunities, and areas for process improvement.
• Help resolve customer issues by coordinating with the appropriate internal departments.
• Maintain strong communication and relationships with customers and internal teams.
• Develop knowledge of aluminum extrusion processes, products, capabilities, and lead times.

Required Experience

• Associates degree (or equivalent) from a two-year college or technical support OR a high school equivalency with minimum two years’ industry-related work experience.
• 2+ years of experience in sales operations, customer service, manufacturing, or related experience.
• Strong organizational, communication, analytical, and problem-solving skills.
• Experience with Epics systems preferred.
• Manufacturing or aluminum extrusion experience preferred.
• Experience with Salesforce CRM a huge plus
• Advanced user of Microsoft Office applications (Word, Excel, Visio, Project, PowerPoint)
• Knowledge of shipping/receiving processes and procedures desired
• Ability to direct and contribute to initiatives and processes within the organization
• Ability to manage interactions to provide service and to support the organization
• Ability to interpret information with which to make business decisions and recommendations