Commercial Collector

CADEX; Maple Grove (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus

Paid training

On-site gym

Medical and dental coverage

401(k) with match

Life insurance

Long-term disability

PTO and sick leave

Parental leave benefits

Job summary

Cadex in Maple Grove, MN is hiring a full-time Collection Service Representative (Collector) to work with business clients on past-due balances, credits, and disputes. You’ll gain structured paid training, engage in professional interactions, and grow through cross-training and internal advancement.

The role emphasizes quality service, effective communication, and problem solving, with a weekday schedule and on-site work in a collaborative office environment.

Qualifications

• High school diploma or GED required.
• 0–1 years’ experience in accounting, finance, or accounts receivable preferred.
• On-site in Maple Grove, MN with weekday schedule.

Responsibilities

• Call and email business customers to resolve past-due balances and disputes.
• Deliver professional customer service with accurate information and strong call flow.
• Update the proprietary collection system with notes, contact updates, and activity codes while protecting confidentiality.
• Collaborate with client-facing teams to improve results and support training.

Skills

Active listening

Negotiation

Problem-solving

Communication

Reliability

Punctuality

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Ready to build a career, not just take a job? Join Cadex as a full-time Collection Service Representative (Collector) in Maple Grove, MN, with Monthly Bonus, paid training, steady weekday hours, growth opportunities, and a collaborative team that celebrates wins together.Compensation & BenefitsMonthly bonus opportunity up to $700 after trainingPaid 60-day training to help you learn the role and build confidenceUnlimited 4% commission opportunity based on eligible collectionsCareer growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursementCompetitive benefits, including medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage401(k) with a 4% match: 100% of your first 3% and 50% of your next 2%Company-paid life insurance and long-term disability insuranceGenerous PTO and sick leave, plus other paid emergency leave optionsSix weeks of partial salary for parental leaveStable weekday schedule with no nights, weekends, or travel expectedWorkday perks including an on-site gym with Basketball court, free drinks and snacks, and flexible lunch breaksThis business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills.What Success Looks LikeComplete paid training and apply coaching with confidenceMeet goals for collections, revenue, quality, productivity, attendance, and documentation accuracyCommunicate professionally and follow up consistentlyResolve balances, credits, and disputes in a solutions-focused wayBuild a career path through feedback, cross-training, internal opportunities, and continued skill developmentJob DutiesMeet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business resultsCall and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendationsDeliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call controlAccurately update the proprietary collection system with account notes, contact updates, proper codes, and required activityFollow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager directionUse active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutionsMaintain organized electronic files and professional written correspondence while protecting confidentialityCollaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.Required Skills & CompetenciesClear, professional communication by phone and emailActive listening, negotiation, and problem-solving skillsReliability, punctuality, and a strong sense of ownershipBasic computer, typing, Microsoft Office, and math skills; Excel experience is a plusTeam-first mindset with the ability to work well with clients and coworkersProfessionalism, confidentiality, and attention to detailMinimum QualificationsHigh school diploma or GED requiredCollections, sales, customer service, or professional communication experience preferredNo extensive collections experience required—we’ll provide paid trainingReliable transportation and ability to work onsite in Maple Grove, MNFluency in English required; other language fluency may be required by role, client, or projectSuccessful completion of reference and background checks requiredWork Environment & Physical RequirementsThis is an in-office role in Maple Grove, MN, Monday through Friday, 40 hours per week, with 8-hour shifts between 8:00 a.m. and 5:00 p.m. CST/CDT. No nights, weekends, or travel expected.The role operates in a professional office setting and routinely uses standard office equipment. The position is largely sedentary and may require regular talking, hearing, typing, computer use, close vision, standing, walking, reaching, reading, writing, analysis, decision-making, and independent action.Equal Employment Opportunity StatementEmployees must be able to perform the essential responsibilities of the role satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Cadex provides equal employment opportunities to all employees and applicants without regard to any status protected by applicable federal, state, or local law.COMPETENCIESStrong computer skills in various systems, especially Microsoft OfficeTime management and organization skillsProficient communication and comprehension skills, including professional written and telephone communicationAbility to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clientsAdept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontationBasic mathematical skillsBasic telephone and calculator skillsREQUIRED EDUCATION AND EXPERIENCEHigh School Diploma or general education degree (GED) and 0 – 1 years’ experience an accounting, finance, or accounts receivable roleCollectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.FLUENCYThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONSNone required for this position