Commercial Cleaning Operations Manager

iicrc-careers; Lansing (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

ServiceMaster Clean is seeking a Commercial Cleaning Operations Manager in the United States. You will lead our cleaning team to success, supervise site supervisors and cleaning staff, and ensure high standards of quality and customer satisfaction.

You will train team members on our standards, conduct inspections, and enforce safety and OSHA regulations. Strong English communication and a positive, adaptable work ethic are essential, with the ability to work in a fast-paced environment.

Qualifications

• 3–5 years in a leadership role, preferably in the cleaning industry.
• English proficiency is required; bilingual candidates are a plus.

Responsibilities

• Lead site supervisors, cleaners, janitorial and project staff across locations.
• Train team on ServiceMaster’s standards, products and procedures.
• Conduct inspections and provide constructive feedback to ensure high standards.
• Respond promptly and professionally to customer requests and concerns.
• Enforce safety and OSHA regulations to protect the team.

Skills

Team leadership

Communication

Work ethic

Physical stamina

Job description

For over 60 years, ServiceMaster Clean has been dedicated to creating cleaner, healthier, and safer environments for our customers. As a Commercial Cleaning Operations Manager, you’ll be an essential leader in our mission, ensuring our team delivers the highest standards of cleanliness and customer satisfaction.

Your Role:

As a Commercial Cleaning Operations Manager, you’ll play a vital role in leading our cleaning team to success. Your responsibilities include (but not limited to):

• Team Leadership: Supervise site supervisors, lead cleaners, janitorial and project work staff across various locations.
• Training & Development: Teach team members ServiceMaster’s standards, products, and procedures to maintain excellence.
• Quality Assurance: Conduct inspections, provide constructive feedback, and ensure tasks are completed to our high standards.
• Customer Care: Respond promptly and professionally to customer requests and concerns.
• Compliance & Safety: Enforce safety and OSHA regulations to protect your team.

What You Bring to the Team:

• Supervisory Experience: 3-5 years in a leadership role, preferably in the cleaning industry.
• Communication Skills: English proficiency is required; bilingual candidates are a plus.
• Work Ethic: A positive attitude, flexibility, and ability to work in a fast-paced environment.
• Physical Stamina: The role requires standing, walking, pushing, kneeling, and lifting up to 50 lbs.

Why You’ll Thrive Here:

At ServiceMaster Clean, we believe that great leaders inspire great teams. You’ll have the chance to lead a group of dedicated professionals, foster a positive workplace culture, and make a real difference for our customers and their employees.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.