Commercial Claims Trainer

Kemper; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health plans

401(k) match

Tuition assistance

Paid time off

Employee discounts

Job summary

Kemper is seeking a Training Curriculum Developer for Commercial Claims. You will plan, develop, and deliver training programs and materials to meet needs across teams, collaborating with management and subject matter experts to keep content current and relevant.

You will analyze learner needs, coordinate skill assessments, and use data to improve programs. Travel up to 30% and a strong background in instructional design are required.

Qualifications

• 5+ years of auto claims adjusting experience handling coverage, liability, injury and damage claims.
• Experience with commercial auto claims required.
• Guidewire Claims System experience is a plus.
• Excellent verbal and written communication skills; can simplify complex subject matter.
• Superior professionalism and presentation skills.
• Training, mentoring, or leadership experience is highly preferred.
• Knowledge of adult learning principles, instructional design methods, and virtual facilitation skills.
• Must be a self-starter and able to work independently.
• Must manage time, projects and resources effectively.
• Proficiency with multimedia training resources and MS Office applications.

Responsibilities

• Conduct needs analysis with business leaders and SMEs; develop objectives, content outline, and job aids.
• Design and develop training programs and curricula using instructional design methods.
• Create facilitator guides and performance support tools.
• Facilitate training programs using appropriate methods and tools.
• Help establish training effectiveness criteria and measurement.
• Assist with process improvement initiatives within training.
• Identify learning constraints and take action to improve outcomes.

Skills

Auto claims adjusting

Verbal & written communication

Training & leadership

Adult learning principles

Independent worker

Time management

MS Office proficiency

Tools

Guidewire Claims System

MS Office (Word, PowerPoint, Excel, Teams)

Job description

Dallas TX

Full time

R-26-0035189

Location(s)

P&C-3400 N Central Expwy-Richardson-TX

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

POSITION SUMMARY:

Plans, organizes, and develops training curriculum, materials, and programs to meet training needs for Commercial Claims. Conducts and facilitates training programs and workshops. Works with management and subject matter experts to ensure course materials are current and relevant to training needs. Analyzes learner needs, plans and coordinates skill assessments and training. Uses training program satisfaction levels, proficiency testing, and learner job performance data to enhance training programs.

POSITION RESPONSIBILITIES:

• Works with business leaders and subject matter experts to conduct needs analysis, develops learning objectives, content outline, presentation & training method, appropriate job aides and technology integration.
• Designs and develops training programs, training materials and curricula using instructional design methodologies.
• Creates facilitator guides and performance support tools.
• Facilitates training programs using appropriate techniques.
• Helps establish meaningful training effectiveness measurement criteria.
• Assists with process improvement initiatives.
• Identifies issues or concerns with current training and takes appropriate action to reduce learning constraints and improve desired behaviors, outcomes and training results.

POSTION QUALIFICATIONS:

• 5+ years of auto claims adjusting experience handling coverage, liability, injury, and damage claims.
• Experience with commercial auto claims required
• Guidewire Claims System experience is a plus.
• Possesses excellent verbal and written communication skills with the ability to communicate complex subject matter in clear and simple terms.
• Exhibits superior professionalism and presentation skills.
• Training, mentoring, or leadership experience is highly preferred.
• Knowledge of adult learning principles, instructional design methods, and virtual facilitation skills preferred.
• Must be a self-starter and can work independently
• Must be able to effectively manage time, projects and resources.
• Displays proficiency in using multimedia training resources and MS Office applications such as Word, PowerPoint, Excel, Teams, virtual training platforms, etc.
• Sponsorship is not accepted for this opportunity
• Up to 30% travel may be required
• This position will work out of our Birmingham, AL or Dallas, TX office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.4 million policies, is represented by approximately 24,100 agents and brokers, and has approximately 7,000 associates dedicated to meeting the ever-changing needs of its customers.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.