Commercial Banking Relationship Coordinator

Central Bank; Des Peres (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Central Bank Of St. Louis is seeking a Business Relationship & Service Coordinator to partner with the Commercial Lending team and support commercial clients.

You will handle customer onboarding, deposits, loans, and treasury services while coordinating with internal bank departments to deliver seamless service. You will maintain ongoing client communication, identify banking needs, resolve issues, and help deepen relationships through proactive service and problem solving across the client

Qualifications

• Experience with business deposit accounts, commercial loans, and cash management is preferred.
• Ability to manage multiple priorities with accuracy.
• Strong interpersonal and communication skills.
• Knowledge of BSA and regulatory requirements is a plus.

Responsibilities

• Serve as a primary service contact for business customers, building and maintaining strong client relationships while acting as a liaison between customers and internal bank departments.
• Maintain regular communication with commercial and small business clients regarding account, loan, treasury management, and other banking needs.
• Resolve customer service issues proactively and professionally, identifying opportunities to strengthen relationships and enhance client retention.
• Open and maintain business deposit accounts, process account changes and service requests, and assist customers with deposits, payments, transfers, and other account servicing needs.
• Identify customer needs and recommend appropriate banking products and solutions that support their financial goals.
• Support relationship managers and lenders in business development efforts by generating referrals and promoting commercial, treasury, deposit, and other bank products and services.
• Participate in client meetings, onboarding sessions, and presentations, and assist in preparing sales proposals, relationship reviews, and related materials.
• Ensure account documentation, customer files, records, and correspondence are accurate, complete, and compliant with applicable requirements.
• Support branch operations and assist with audits, annual reviews, due diligence processes, compliance monitoring, and reporting activities.
• Ensure adherence to all bank policies, procedures, BSA requirements, customer identification standards, and other regulatory requirements.
• Maintain the confidentiality and security of customer and bank information.

Skills

Business banking

Commercial loans

Customer relationships

Organization

Communication

Multitasking

Microsoft Office

Team collaboration

Tools

Banking systems

CRM software

Job description

Central Bank Of St. Louis is seeking a Business Relationship & Service Coordinator to partner with the Commercial Lending team and support commercial clients.

You will handle customer onboarding, deposits, loans, and treasury services while coordinating with internal bank departments to deliver seamless service. You will maintain ongoing client communication, identify banking needs, resolve issues, and help deepen relationships through proactive service and problem solving across the client