Commercial Auto Claims Adjuster – Investigations & Settlements

Insurica; Marble Falls (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Insurica Marble Falls, TX is seeking an Auto Claims Adjuster to handle commercial auto claims from investigation to settlement with thorough documentation and customer service excellence.

The role requires 1–3 years of auto claims experience, a high school diploma, and Texas adjuster license or ability to obtain one; a Bachelor's degree is a plus. This is a full-time, day-shift position in a fast-paced office environment.

Qualifications

• 1–3 years of previous auto claim handling experience preferred.
• High school diploma or equivalent required.
• Bachelor's degree preferred, but not required.
• Possession of, or the ability to immediately attain, a Texas Adjuster’s License is required

Responsibilities

• Investigate reports of loss by interviewing claimants, witnesses, and other involved parties, gathering evidence, police reports, photographs, and repair estimates
• Engage and manage external vendors as needed in the investigation and evaluation of reports of loss
• Determine liability by analyzing the facts of each case, including a review of applicable laws and regulations
• Ensure timely vehicle inspections to assess the extent of damage and determine the cost of repairs, working with independent adjusters, vendors, and body shops as needed
• Manage financial transactions associated with commercial auto claims, including reserves, payments, and recoveries, as well as negotiating settlements and ensuring fair compensation for loss
• Apply the terms and conditions of the appropriate coverage forms to the facts of loss as reported or developed during investigations
• Consistently and frequently communicate with vehicle owners regarding the status of their claim, providing updates, answering questions, and ensuring a positive customer experience
• Accurately and thoroughly document the claim with all pertinent activity and rationale for decisions made and actions taken, and prepare detailed reports documenting findings, decisions, and justification for settlements reached
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Skills

Customer service

Communication skills

Multitasking

Teamwork

Problem solving

Attention to detail

Education

Two Year Degree

Texas Adjuster License or ability to obtain

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job description

Insurica Marble Falls, TX is seeking an Auto Claims Adjuster to handle commercial auto claims from investigation to settlement with thorough documentation and customer service excellence.

The role requires 1–3 years of auto claims experience, a high school diploma, and Texas adjuster license or ability to obtain one; a Bachelor's degree is a plus. This is a full-time, day-shift position in a fast-paced office environment.