Commercial Applications Manager

Foundation Wellness; Wadsworth (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Base salary + bonus

Job summary

Foundation Wellness is seeking a Commercial Applications Manager to coordinate new customer opportunities for our Custom Engineered business, translating customer requirements into manufacturable solutions and quotes.

You’ll gather information, align internal inputs, maintain opportunity records, and drive quotes from initial inquiry through commercial agreement, with strong cross-functional collaboration across Operations, Supply Chain, Finance, Costing and Quality.

Qualifications

• Experience in commercial coordination, project coordination, or sales support.
• Strong organizational skills to manage multiple opportunities, details, and deadlines.
• Excellent customer communication and relationship-building.
• Curiosity about manufacturing and ability to explain technical topics to customers.
• Proficiency with Microsoft Office; CRM experience.

Responsibilities

• Support the identification, qualification, and development of new business opportunities.
• Participate in customer outreach, discovery conversations, and opportunity qualification activities.
• Gather, clarify, organize, and document customer requirements, specifications, volumes, timelines, and commercial expectations.
• Develop working knowledge of manufacturing processes, equipment, materials, capabilities, and constraints.
• Help customers understand how our capabilities may meet their needs.
• Coordinate with Operations, Supply Chain, Finance, Costing, Quality, and other internal partners to evaluate opportunities.
• Collect and track information needed to develop timely, accurate quotes.
• Follow up on open items, manage deadlines, and keep stakeholders informed of progress.
• Maintain CRM records, opportunity trackers, quote status updates, and supporting documentation.
• Prepare customer presentations, capability materials, meeting notes, and supporting documentation.
• Support pricing discussions, proposal development, purchase orders, and commercial agreements.
• Facilitate communication between customers and internal teams throughout the opportunity development process.
• Support the transition of new customers and awarded business into launch and ongoing account management.

Skills

Commercial coordination

Project coordination

Sales support

Customer service

Manufacturing knowledge

Business development

Organizational skills

CRM experience

Microsoft Office

Costing understanding

Tools

CRM software

Job description

If you enjoy keeping complex opportunities moving, learning how things are made, and bringing the right people and information together, keep reading.

Are you organized enough to keep details, deadlines, and people from falling through the cracks?

Are you curious enough to learn our manufacturing capabilities and understand what is possible?

Can you communicate confidently with customers while coordinating Operations, Supply Chain, Finance, Costing, and other internal teams?

The Role

We are looking for a Commercial Applications Manager to support the development of new customer opportunities for our Custom Engineered business.

This role blends customer engagement, commercial coordination, manufacturing learning, and project management. You will serve as the primary coordinator for new business opportunities, helping translate customer requirements into manufacturing solutions and commercially viable quotations.

You will gather and organize information, coordinate internal inputs, maintain opportunity documentation, support customer communication, and help keep opportunities moving from the initial request through quotation and commercial agreement.

What Sets This Role Apart

• Opportunity to help grow and shape a custom manufacturing business
• Combination of customer interaction, technical learning, and hands-on coordination
• Broad exposure to manufacturing, operations, supply chain, costing, and finance
• Ownership of the details and follow-through required to move opportunities forward
• Direct impact on quote speed, accuracy, customer experience, and profitable growth

What You'll Do

• Support the identification, qualification, and development of new business opportunities.
• Participate in customer outreach, discovery conversations, and opportunity qualification activities.
• Gather, clarify, organize, and document customer requirements, specifications, volumes, timelines, and commercial expectations.
• Develop strong working knowledge of our manufacturing processes, equipment, materials, capabilities, and constraints.
• Help customers understand how our capabilities may meet their needs.
• Coordinate with Operations, Supply Chain, Finance, Costing, Quality, and other internal partners to evaluate opportunities.
• Collect and track the information needed to develop timely, accurate, and commercially sound quotes.
• Follow up on open items, manage deadlines, and keep internal and external stakeholders informed of progress.
• Maintain CRM records, opportunity trackers, quote status updates, and commercial documentation.
• Prepare customer presentations, capability materials, meeting notes, and supporting documentation.
• Support pricing discussions, proposal development, purchase orders, and commercial agreements.
• Facilitate communication between customers and internal teams throughout the opportunity development process.
• Support the transition of new customers and awarded business into launch and ongoing account management.

What We're Looking For

• Experience in commercial coordination, project coordination, sales support, customer service, manufacturing, business development, or a related field.
• Strong organizational skills with the ability to manage multiple opportunities, details, and deadlines.
• Strong customer communication and relationship-building skills.
• Genuine curiosity about manufacturing and how products are made.
• Ability to learn technical information and explain it clearly to customers and internal partners.
• Strong follow-through and comfort holding others accountable for needed inputs.
• Analytical and problem-solving skills, including comfort working with cost, pricing, margin, and business information.
• Proficiency with Microsoft Office and experience maintaining information in a CRM or similar business system.
• Experience in custom manufacturing, contract manufacturing, engineered products, or a similar environment preferred.

What Success Looks Like

• Customer requirements and opportunity information are complete, accurate, and organized.
• Quotes move through the process faster with fewer delays and less rework.
• Internal teams understand what is needed, by when, and why.
• Customers receive timely, clear, and professional communication.
• Opportunity and quote records are current and reliable.
• The role develops increasing knowledge of manufacturing capabilities and independence in coordinating opportunities.
• New opportunities transition smoothly into launch and ongoing account management.

Other Items of Interest

• Hybrid position
• Customer and facility travel required based on business needs
• Competitive compensation structure, including base salary and bonus opportunity