Commercial AI Product Director: Knowledge Graph & ML Ops

Bristol-Myers Squibb Company; Princeton (NJ); On-site; USD 168,000 - 203,000; Full time

Job summary

Bristol Myers Squibb is seeking an Associate Director of Commercial AI Product in Princeton, NJ. You will transform commercial processes into machine-readable workflows, owning the unstructured content and its relationships to support enterprise AI solutions.

You will lead context engineering, ML operations, and performance optimization, while partnering with brand, IT and analytics teams to advance AI from descriptive to prescriptive insights.

Qualifications

• Advanced degree in CS, software engineering, AI, data science or related field.
• Minimum 5 years in pharma commercial analytics or software development.
• 2 years building or supporting analytics or AI products/platforms.
• Hands-on with graph databases (Neo4j, Neptune).
• Experience designing enterprise knowledge graphs, ontologies and metadata services.
• Experience with AI product development: LLMs, RAG, context layers.
• Experience with end-to-end ML and analytics (e.g., MMM, tree-based models).
• Ability to design/guides for AI governance, privacy and risk management.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Translate vision into business technical requirements and milestones.
• Build and connect the knowledge graph in the context layer across brands.
• Collaborate with brand pods and enablement teams to improve the knowledge layer.
• Implement ML framework in the AI product and monitor performance.
• Develop golden Q&A evaluation framework with held-out test data.
• Define test scope for UAT using golden Q&A sets.
• Track context-layer usage and quality signals as metrics.
• Partner with governance, privacy and legal for responsible AI.
• Work with offshore teams and agile tools to deliver outputs.

Skills

Graph databases

Knowledge graphs

AI product development

LLMs / RAG

Context engineering

Stakeholder management

AI governance

End-to-end ML & analytics

Cross-functional collaboration

Education

MS/PhD in Computer Science or related

Tools

Neo4j

Amazon Neptune

Job description

Bristol Myers Squibb is seeking an Associate Director of Commercial AI Product in Princeton, NJ. You will transform commercial processes into machine-readable workflows, owning the unstructured content and its relationships to support enterprise AI solutions.

You will lead context engineering, ML operations, and performance optimization, while partnering with brand, IT and analytics teams to advance AI from descriptive to prescriptive insights.