Commercial Account Manager

HUB International; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Life and disability insurance

Generous PTO

Job summary

HUB International is seeking a Digital Account Manager to oversee commercial client relationships, retain new and renewal business, and coordinate with carriers to secure optimal coverage. The role requires strong client service, negotiation, and independent work ethic in a fast-paced environment.

Location flexibility across the US with a focus on delivering high-value service, cross-selling opportunities, and maintaining regulatory compliance.

Qualifications

• At least 5 years of Commercial Lines Account Management experience.
• Familiar with Customer Account Servicing.
• Demonstrated success in customer service skills.
• Highest level technical and cognitive abilities to ensure accuracy and execute client requests on time.
• Ability to manage complex accounts under tight timeframes.
• Ability to follow and improve processes to increase efficiency.
• Ability to work independently using education and professional experience.

Responsibilities

• Independently manages accounts day-to-day; coordinates services and resolves problems.
• Negotiates carrier coverage for new and renewal business; maintains carrier relationships.
• Resolves moderate to complex customer service issues, including coverage and billing discrepancies.
• Ensures insurance policy terms and coverages are accurately prepared and delivered.
• Identifies cross-selling opportunities and expands existing accounts.
• Keeps abreast of industry trends in underwriting, pricing, and coverage.
• Provides advice on changes in client accounts and coverage.
• Collaborates with Associate Account Managers to complete renewal tasks.

Skills

Account management

Customer service

Negotiation

Communication

Time management

Education

High School Degree

Bachelor’s degree preferred

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About Specialty Program Group: Our goal is to partner with industry‑leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading‑edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more eAectively service their own clients. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states. We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast‑paced team is driven by results and is energetic about servicing our clients. We are looking for a Digital Account Manager to join our firm. The Account Manager will be responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with carriers to support business development activities while upholding high service standards. This position can be located anywhere in the US.

Essential Functions and Responsibilities

• Independently manages accounts on a day‑to‑day basis which includes coordinating all services, answering all questions, and resolving problems, which may arise; maintains timeliness and completeness when interacting with clients
• Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier product managers.
• Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
• Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all of the coverage that was presented to the insured.
• Uses specific industry training and knowledge to determine the needs of the client and identify cross‑selling opportunities; expands/rounds‑out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
• Research and maintains industry knowledge of developing trends regarding carrier underwriting, appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.
• Solely responsible for having an understanding of assigned accounts in order to give proper advice for changing situations, which may require modifications to existing coverage.
• Collaboration with the Associate Account Managers to ensure that basic Client Services tasks have been completed and all renewal documentation is complete.
• Other duties may be assigned to meet business needs.

Qualifications

• At least 5 years of Commercial Lines Account Management experience
• Familiar with Customer Account Servicing
• Demonstrated success in customer service skills
• Demonstrates highest level technical and cognitive abilities to ensure accuracy, precision and execute client requests on time
• Ability to understand and manage complex accounts while working under tight timeframes
• Ability to follow processes and procedures and help develop new processes and procedures to help the company become more eAicient
• Must possess the ability to work independently, applying education and professional experience to achieve outstanding results

Education/Experience

• High School Degree Required
• 4 Year Degree Preferred
• Appropriate insurance agent’s license required

Computer Skills

Word processing, spreadsheets, email software and other related programs. Comfortable working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals and other related online applications.

Physical Demands or Requirements

This role requires sitting at a workstation for extended periods of time, while working in a dedicated oAice space in your home environment.

Disclosure required under applicable state or municipality regulations

The expected salary range for this position is $65,000-$70,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Notice: Insureon does not discriminate

Insureon does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political a iliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high‑performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.

SPG was founded in 2015 with the singular purpose of building a world‑class specialty insurance intermediary by acquiring best‑in‑class underwriting and specialty businesses and providing the resources they needed to grow. Our goal is to partner with industry‑leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading‑edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.