Senior Account Manager, Commercial Lines

HUB International; Pasco (WA); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Job summary

HUB International in Pasco, WA is seeking a Senior Account Manager to handle a complex book of insurance business. You will provide professional, courteous service to clients and partners, manage renewals, and advocate for clients within HUB’s framework.

Responsibilities include coordinating with underwriters, guiding junior team members, and ensuring accurate policy documentation. A P&C license is required, with strong communication and relationship skills essential to success.

Qualifications

• Six or more years in insurance brokerage/account management.
• Active P&C Insurance Producer License required.
• Proficiency with MS Office and agency management systems.

Responsibilities

• Manage day-to-day client needs including coverage questions, changes, payments and renewals.
• Oversee new business and renewal processes, including marketing, terms and pricing, and invoicing.
• Review quotes to ensure coverage requirements are met and present options to clients.
• Maintain strong client relationships and ensure client satisfaction.
• Mentor and delegate tasks to Associate/Account Managers to balance workload.

Skills

Communication

Client relationships

Problem solving

Mentoring

Team collaboration

Education

Bachelor’s degree

Master’s degree

Tools

EPIC

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

Summary

The Senior Account Manager manages a more complex or specialized book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Senior Account Managers are responsible for following our best practices and broker standards. They will demonstrate leadership skills and serve as an expert resource and/or role model for less-experienced co-workers. Effective personal interactions are necessary to contribute positively to the team. While the role does not directly supervise others, mentoring and supporting the overall growth and success of the team is an expectation of this position.

Duties & Responsibilities

• Service day-to-day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of the New Business and Renewal process, including obtaining information, marketing, terms and pricing negotiation, quote review, presentation of options to the Producer and client where applicable, and invoicing.
• Review quote documents to ensure all insurance requirements are included in quote proposal
• Manage client relationship ensuring satisfaction
• Manage and delegate work as needed to Associate Account Managers I and II, and Account Managers I and II to ensure their progress and workload is appropriate
• Manage and maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters
• Ensure the completion of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders
• Responsible for setting up and maintaining electronic records
• Use best practices and internal broker standards for service and maintenance of client files and information
• Train, mentor and collaborate with team members to share and educate on coverage, exposures and client knowledge

Super Team Support

• Contribute to a collaborative team environment by sharing coverage knowledge, client insights, and workflow expertise with less experienced team members.
• Participate in Monthly Super Team Meetings and All Team Meetings, contributing to team communication, learning, and continuous improvement.
• Embrace the Super Team concept as a vehicle for professional growth, both by receiving mentorship from senior team members and by supporting the development of others.

Qualifications

Education Requirements:

• High School or equivalent
• Some College
• Associate degree
• Bachelor’s degree
• Master’s degree

Experience Requirements

• Six or more years insurance brokerage or property casualty insurance experience in account management role preferred
• Applied EPIC Agency Management System experience preferred but not requiredLicensing or Certification Requirements:
• P & C Insurance Producer License Required

Knowledge / Skills / Abilities

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Working Conditions And Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

The expected salary range for this position is $40- $43/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

What We Offer You

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity

HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations

HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [e-mail]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify

HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.