Commercial Account Manager

Highstreet Insurance & Financial Services, Western PA; Altoona (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Professional development opportunities

Collaborative team environment

Job summary

Highstreet Insurance & Financial Services in Altoona, PA is seeking a motivated Commercial Account Manager to deliver exceptional service to commercial clients while supporting retention and growth. You will manage accounts, handle endorsements and renewals, and coordinate with carriers to secure competitive placements.

The role requires relationship-building, device for multi-priority workload, and compliance with insurance regulations.

Qualifications

• Previous commercial insurance account management or customer service experience preferred.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Experience with Applied Epic or similar agency management systems preferred.
• Ability to analyze client needs and recommend insurance solutions.
• Detail-oriented with strong documentation practices.
• Proficient in Microsoft Office and general business technology platforms.

Responsibilities

• Manage day-to-day servicing of commercial insurance accounts.
• Process policy endorsements, changes, and coverage updates accurately and efficiently.
• Respond to client inquiries regarding coverages, billing, and claims.
• Maintain complete and accurate client documentation within agency management systems.
• Conduct proactive renewal reviews with clients.
• Identify coverage gaps and recommend appropriate solutions.
• Manage remarketing efforts in accordance with agency guidelines.
• Work with carriers to secure competitive account placements and coverage solutions.

Skills

Relationship building

Communication

Time management

Attention to detail

Education

Pennsylvania Insurance License or ability to obtain

Tools

Applied Epic

Agency Management System

Job description

Highstreet Insurance & Financial Services

Position Overview

Highstreet Insurance & Financial Services is seeking a motivated and client-focused Commercial Account Manager to join our team in Altoona, Pennsylvania. This role is responsible for delivering exceptional service to commercial insurance clients while supporting account retention, growth initiatives, and operational excellence. The ideal candidate will possess strong relationship management skills, commercial insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Client Service & Account Management

• Manage day-to-day servicing of commercial insurance accounts
• Process policy endorsements, changes, and coverage updates accurately and efficiently
• Respond to client inquiries regarding coverages, billing, and claims
• Maintain complete and accurate client documentation within agency management systems
• Conduct proactive renewal reviews with clients
• Identify coverage gaps and recommend appropriate solutions
• Manage remarketing efforts in accordance with agency guidelines
• Work with carriers to secure competitive account placements and coverage solutions

Process & Compliance

• Follow agency workflows and agency service standards
• Maintain compliance with insurance regulations and agency policies
• Ensure timely and accurate processing of all account activities

Growth & Business Development

• Identify cross-sell and up-sell opportunities within existing client accounts
• Support inside sales and business development initiatives
• Assist with account rounding and strengthening overall client relationships
• Participate in continuing education and professional development opportunities

Qualifications

• Previous commercial insurance account management or customer service experience preferred
• Pennsylvania insurance license preferred or ability to obtain licensing
• Strong communication and relationship-building skills
• Excellent organizational and time management abilities
• Experience with Applied Epic or similar agency management systems preferred
• Ability to analyze client needs and recommend insurance solutions
• Detail-oriented with strong documentation practices
• Proficient in Microsoft Office and general business technology platforms

What We Offer

• Competitive compensation
• Professional development and continuing education opportunities
• Collaborative and supportive team environment
• Opportunity for career growth within a growing organization
• Comprehensive benefits package available

Why Join Highstreet?

At Highstreet Insurance & Financial Services, we are committed to delivering exceptional client experiences while fostering a culture of teamwork, growth, and professionalism. We value employees who are proactive, client-focused, and committed to continuous improvement.