Commercial Account Executive

black.ai; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k with 3% match

Personal development budget

Equity (stock)

Job summary

Heidi is building an AI Care Partner to support clinicians and improve patient care. We’re a diverse team delivering tools used by millions in healthcare worldwide, with strong growth in the US. This role owns a defined mid-market book, runs end-to-end sales, and works closely with BDRs to convert leads into revenue.

Join a mission-driven startup that values ownership, continuous learning, and impact, with a hybrid New York office setup and opportunities for equity as Heidi scales globally.

Qualifications

• Experience closing mid-market opportunities in US healthcare.

Responsibilities

• Own and close a defined book of mid-market opportunities across the US healthcare market.
• Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals.
• Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue.
• Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points.
• Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI.
• Deliver sharp, compelling product demos and presentations tailored to specific customer use cases.
• Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals.
• Navigate procurement, legal, and security conversations with confidence and precision.
• Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs.
• Continuously refine messaging, positioning, and deal strategy to out‑execute incumbents and outperform the market.

Job description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What you’ll do

• Own and close a defined book of mid‑market opportunities across the US healthcare market

• Run full-cycle sales processes from discovery to close, including multi-stakeholder and executive-level deals

• Partner closely with BDRs to convert high-quality leads into vertical building opportunities and closed revenue

• Conduct deep discovery to understand clinical workflows, operational constraints, incentives, and hidden pain points

• Deconstruct complex clinical and operational processes to clearly articulate where Heidi creates leverage and ROI

• Deliver sharp, compelling product demos and presentations tailored to specific customer use cases

• Build and manage a healthy pipeline using a mix of outbound, inbound, and product-led signals

• Navigate procurement, legal, and security conversations with confidence and precision

• Collaborate tightly with Product, Marketing, Operations, and Customer Success to drive deal momentum and successful handoffs

• Continuously refine messaging, positioning, and deal strategy to out‑execute incumbents and outperform the market

• Continuously refine messaging, positioning, and deal strategy to out‑execute incumbents and outperform the market

What we’re looking for

• A proven closer who takes full ownership of outcomes and consistently hits or exceeds targets

• Intellectually sharp, coachable, and relentlessly driven to improve their craft

• Comfortable selling into ambiguity and earning wins the hard way

• Motivated by ownership, leverage, and long‑term upside rather than short‑term comfort

• A clear, credible communicator who can earn trust with clinicians, operators, and executives

• Experience selling software is preferred; healthcare or SaaS experience is helpful but not required

• We care less about where you’ve sold and more about how you think, how you sell, and how you learn

Other things to know

• This is a hybrid role based out of our New York office; 4 days in‑office, with a preference for up to 5 days during ramp up/training period.

• You’ll have meaningful autonomy and accountability - no corporate bloat, no hand‑holding

• Attitude, work ethic, and learning velocity matter more than years on a resume

• No corporate bloat. No hand‑holding. Just results, accountability, and real opportunity to grow

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us?

• In office to collaborate with like‑minded professionals

• Healthcare, Dental, Vision benefit options

• 401k with 3% match

• Personal development budget of $500 per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

• The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.