Command Center Specialist

ASM Global-SMG; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefit eligible

Job summary

Huntington Place / ASM Global is seeking a Command Center Specialist to manage dispatch, monitoring, and communications for daily security operations. You will coordinate with Supervisors, Officers, and facility management, ensuring accurate records and rapid response to incidents in a fast-paced venue environment.

The role requires 3+ years in dispatch or security communications, strong English communication, and proficiency with CCTV systems and Microsoft Office.

Qualifications

• Education - High school diploma or equivalent (college education preferred).
• Experience – 3+ years in dispatch, communications, or call center operations in security or emergency response.
• Ability to read, write, and communicate clearly in English.
• Able to multitask in a fast-paced environment.
• CCTV system operating experience.
• Able to sit 8 hours with typing; listen and respond on radio.
• Basic computer knowledge; Microsoft Suite.
• Strong oral, written, and listening skills.
• Customer-focused with problem-solving abilities.

Responsibilities

• Answer and respond to incoming calls and dispatch security personnel.
• Coordinate patrol operations via communication and surveillance systems.
• Prioritize and dispatch personnel for service calls.
• Maintain electronic and written records for the department and center.
• Monitor CCTV and access control systems.
• Contact emergency personnel as needed.
• Record-keeping via computerized and paper systems.
• Execute additional duties assigned by supervision or management.

Skills

CCTV operation

English proficiency

Typing skills

Communication skills

Multitasking

Team player

Problem solving

Customer focus

Listening skills

Documentation

Education

High school diploma

College education preferred

Tools

Microsoft Office

Job description

Position Title

Command Center Specialist

Location

Onsite

FLSA

Non-exempt

Union

N/A

Job Type

Full-time

Shift

See complete shift details below*

Job Summary

Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments. Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building. The Command Center Specialist act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility. This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.

Key Job Elements

• Answers and responds to incoming phone calls to the operations center.
• Coordinate patrol operations through communication and surveillance systems.
• Prioritize and dispatch patrol personnel in response to calls for service in the center.
• Maintain electronic and written records pertaining to the department and center.
• Monitor CCTV system for both emergency and non-emergency incidents.
• Monitor and operate access control systems.
• Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity.
• Record keeping utilizing computerized systems as well as paper records.
• These include but are not limited to: Incident reports and notifications Incident logs Daily activity logs Schedules and patrol assignments Service requests Telephone messages Other record-keeping duties, procedures, and equipment as assigned.
• Any other duties and responsibilities assigned by supervision or management.

Qualifications

• Education - High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred.
• Experience – Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity.
• Ability to read, write, speak, hear, and communicate clearly in the English language.
• Able to multitask in a fast-paced environment.
• CCTV system operating experience.
• Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio.
• Able to respond to emergency situations in a calm and composed manner.
• Basic computer knowledge and skills in Microsoft Suite.
• Good oral, written, and listening skills.
• Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
• Problem-Solving – Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn't stop at the first answer.
• Training - First Aid and CPR training or to be completed within a designated time frame.
• Team Player – Creates strong morale and spirit within a team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.

*We are seeking one (1) person for the following shift: AFTERNOONS: 3:30 PM – 12:00 AM [OFF DAYS TBD]

This position is benefit eligible.

Huntington Place / ASM Global is an Equal Opportunity/Affirmative Action Employer and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.